Client account is sispended

[fad1874a]

Can anyone check if I still get paid, my client did not reactive the contract it showing suspended and not responsive, I supposed to get paid today but I got notification that I sent refund to client, why is that? I still have pending payment for 2 weeks. I use te tracker with payment protection, my question is will I still get paid for my 2 weeks work?

[iamejbioneda]

Hi Ellaine,

I understand how frustrating this must be for you. If there is a problem with your client’s Upwork account, your contracts with them will be paused and you cannot continue to bill that client through Upwork until the issue is resolved.

You can read about the Upwork Payment Protection here.