Client account on temporary hold, can't accept offer

[husnain_baber]

I got an offer from a client with a rich hire hisotry. But when I accept the offer, an error occured like "Client account on temporary hold. ...... " (screenshot attached).

Client already funded the contract and the amount in escrow, as he send me the screenshot. 

I have already contacted to upwork support but after passing three days, no action taken.

Looking forward for swift replies.

Thanks

[husnain_baber]

Is there no one on this platform who can guide me regarding this issue?

[PradeepH]

Hi Husnain,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep