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Ifemayowa's avatar
Ifemayowa O Community Member

Client asked for a refund on hourly contract

Dear support ,I have a client that’s is requesting for a refund on an hourly contract and I do not know how to go about it ,kindly help...
8 REPLIES 8
Viacheslav's avatar
Viacheslav K Community Member


Ifemayowa O wrote:
Dear support ,I have a client that’s is requesting for a refund on an hourly contract and I do not know how to go about it ,kindly help...

what is the reason they are requesting it? Do you have an active contract?

Ifemayowa's avatar
Ifemayowa O Community Member

Yes , we have an active hourly contract...He said I logged in more than the minutes I was supposed to work for and later said he wants a refund and I do not know how to go about ITV
Preston's avatar
Preston H Community Member

The client should not be asking you for a refund.

 

What is it that you are asking for help with?

Do you want to know how to issue a refund?
Or do you want to know how to politely tell the client no?

Ifemayowa's avatar
Ifemayowa O Community Member

I want to issue a refund...
Andrea's avatar
Andrea G Community Manager

Hi Ifemayowa,

 

If you would like to refund time on an active contract for the current week, you can remove the time from your Work Diary and your client will not be billed for the removed hours. On the other hand, if your client has already been billed for this time, you can find how to issue a refund here.

 

~Andrea
Ifemayowa's avatar
Ifemayowa O Community Member

My client has already been billed and I would like to make a refund but here’s what I got...
Ifemayowa's avatar
Ifemayowa O Community Member

I already deleted the number of hours I worked for but I’m not sure if the client has been charged... kindly help
Andrea's avatar
Andrea G Community Manager

Hi Ifemayowa,

 

Could you please confirm the Contract ID of the project you're referring to so I could check?

 

~Andrea