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Client asked me for refund . What i will do . Is it effect my Jss or Any Negitive thing to my accoun

Ace Contributor
Atif S Member Since: Oct 26, 2018
1 of 19
Client asked me for refund . What i will do . Is it effect my Jss or Any Negitive thing to my account?
Community Guru
Vesna M Member Since: May 15, 2012
2 of 19

Do you need to fully refund it?

____________
Don't correct my grammar!
Ace Contributor
Atif S Member Since: Oct 26, 2018
3 of 19
yes
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 19

Atif S wrote:
yes

Why does the client want a refund?

Ace Contributor
Atif S Member Since: Oct 26, 2018
5 of 19

Because he thinks that i have not completed the job as i promised . But I have completed the job as we discussed . Actually i went above and beyond to help him & make things easy for him . 

But today he ended the contract & ask for refund . What is the best solution for tackling this situation ? . 

Community Guru
Tonya P Member Since: Nov 26, 2015
6 of 19

If the client has already ended the contract, then he has left feedback--you just can't see it yet. If you did the work, keep the money. 

Ace Contributor
Atif S Member Since: Oct 26, 2018
7 of 19

I think he didn,t left the feedback . I have attached the picture .

Ace Contributor
Bev C Member Since: Jan 2, 2018
8 of 19

If you believe you did what was discussed then refuse to refund the money. Stand your ground and see what he does. He probably won't pursue it and if he's already left feedback, it's done as others have said. Don't just back down.

Ace Contributor
Atif S Member Since: Oct 26, 2018
9 of 19

What are the Options for Client to Pursuie?

Community Guru
Petra R Member Since: Aug 3, 2011
10 of 19

Oh the client will have left feedback for certain, as it is completely impossible for the client NOT to leave feedback when closing the contracts.

 

N/A means "not available" - because of the refund request, but clearly the feedback won't have been great.

 

You now have the choice between agreeing to the refund request or going to dispute. If you go to dispute a mediator will try to get you and the client to work it out amicably. If that fails, the only option will be arbitration, but that is very expensive (at $ 291 each - client, you and Upwork)

 

How much money are we talking about?

 

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