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daniele-carollo
Community Member

Client asked to remove a bad feedback he left after clarification. Is he able to change it again?

EDIT

Quick question: after a client left a bad feedback which luckily, decided to eventually remove (he contacted Upwork support to do that) after a clarification call with me, would be able to edit it again for a second time? (Contract is already closed). 

Thank you!

ACCEPTED SOLUTION

Hi Daniele,

 

I`m sorry about the confusion. Could you please reach out to me via PM (click on my name) and share the contract ID you`re referring to? Thank you.

~ Goran
Upwork

View solution in original post

16 REPLIES 16
sjbercot
Community Member

It's wildly unprofessional to seek out a client's contact details and contact them outside Upwork when they've closed your contract and stopped communicating with you. Over a bad review! I would not suggest ever doing this.

 

I'm not sure if the client can change his feedback. I'm not sure why you want to give a client who behaved so unprofessionally ANOTHER chance to take advantage of you and then give you a bad review. 

Our only defense against unfair, unprofessional clients is to not work with them. Make sure they seem like a great fit to work with and the details are confirmed as much as possible before agreeing to the contract. If the client wants more work or changes, poltiely tell them the cost. If things start going south, end the contract as politely and professionally and quickly as possible. You might get bad feedback. If you vet your clients and provide great service, this almost never happens. If you don't, you end up in nasty situations more often. And your clients, however unreasonable, are free to leave their review. But you have to protect yourself. Don't spend months working for a client that's behaving badly and that you think might review you poorly, because you'll probably just get the bad review after months of free work. 

Hello Sarah,

I appreciate the time you spend to answer my request!

The first part doesn't answer my first question, so I will skip to your second answer and...yes, so you are basically confirm that we don't have much defense in these cases.

Sure, we can do our best to select the best clients we have to avoid these problems, but for how much effort we put it will always be possible to randomly make a mistake and start a contract with someone who looked nice but is not. I agree on the fact that sometimes, better to stop it from the beginning when we figure out we are going to receive a bad feedback anyway.

Thanks anyway

petra_r
Community Member


Sarah B wrote:

It's wildly unprofessional to seek out a client's contact details and contact them outside Upwork when they've closed your contract and stopped communicating with you.


It is also a violation of Upwork's terms of service that will usually lead to being removed from the platform.

 

It is a further violation of Upwork's terms of service to negotiate free work or refunds etc for removal or changing of feedback. (Freedback manipulation.)

 

Time to stop digging. The hole is deep enough already.

Petra, we worked together for two months and he was fine with me contacting him, I don't know why you guys are focusing on that point which is not relevant to the discussion. I told the story just to inform on how I got to that point, by my question is not connected to that.

I'm not free to get in contact in my "private" life with a person I've been working for two months and who I developed with some relationship? Upwork can remove me from the platform for that? lol

What are we talking about? My question is about another point ๐Ÿ˜‰ Please let's focus on that point. Thank you

tinker_bell3
Moderator
Moderator

Hi Daniele,

 

You can enable the client to change their feedback by following these steps:

 

  1. Go to My Jobs โ€บ All Contracts
  2. Check the Include closed contracts box and
  3. Click the title of the contract to get to the details page
  4. Go to Terms & Settings and click the Enable client to change feedback link

Once you enable your client to change their feedback on a contract, your client will have 14 days to make any changes. The window for making changes stays open the full 14 days and your client can make multiple changes during this period.

 

Regarding your concern with the additional task that the client wants you to work on, you may discuss this with your client and politely explain that this already outside of the agreement you initially had before you started working and that you are no longer available to work on other tasks. 

~ Joanne
Upwork

Hello Joanne,

I appreciate your time but...have you read my message? This is not connected to neither of my two questions ๐Ÿ™‚


Hi Daniele,

 

I`m sorry about the confusion. Could you please reach out to me via PM (click on my name) and share the contract ID you`re referring to? Thank you.

~ Goran
Upwork


Daniele C wrote:

Hello Joanne,

I appreciate your time but...have you read my message? This is not connected to neither of my two questions ๐Ÿ™‚



If it's been more than 14 days, the client can't go back in and change it themselves. You would have to do what Joanne listed for him to be able to do that. That might hopefully alleviate your worries. It sounds like he just wanted to change it to ADD a bad feedback anyways.


Alexis A wrote:

Daniele C wrote:

I appreciate your time but...have you read my message? This is not connected to neither of my two questions ๐Ÿ™‚


If it's been more than 14 days, the client can't go back in and change it themselves. You would have to do what Joanne listed for him to be able to do that.


You also misunderstood the issue. 

 

The last thing he wants is for the client to leave feedback after originally removing it. That is the whole freaking point of this whole freaaking thread. 

 

The feedback was not removed by using "allow client to change feedback" but by Support deleting it, so there is no "edit feedback" button on the client's side anymore and the client can't give feedback.

 

 


Petra R wrote:

Alexis A wrote:

Daniele C wrote:

I appreciate your time but...have you read my message? This is not connected to neither of my two questions ๐Ÿ™‚


If it's been more than 14 days, the client can't go back in and change it themselves. You would have to do what Joanne listed for him to be able to do that.


You also misunderstood the issue. 

 

The last thing he wants is for the client to leave feedback after originally removing it. That is the whole freaking point of this whole freaaking thread. 

 

The feedback was not removed by using "allow client to change feedback" but by Support deleting it, so there is no "edit feedback" button on the client's side anymore and the client can't give feedback.

 

 


I understood what he was asking just fine. He asked if it's possible for the client to change it and I assured him that it's not. (I edited my post to make that a bit more clear). I also agree that Gurjeet shouldn't give him a chance to change the feedback.

deborah-ponzio
Community Member

Hello, I sympathise with you. I am new to Upwork and am having a similar issue with my first small job and client here. I love my job, empathise with client's needs and have plenty of experience under my belt and a history of great feedback and recurring clients in my life out of here. I like building rapport and the client's objective becomes my objective. I spare no efforts to meet expectations and report regularly and in detail. I play the fair game.

Last night, after a gap of communication from client, I felt very disappointed when client tried to take advantage and stretched my generosity without any appreciation of the result. I remained positive and polite in my communication throughout the whole process and I had to stand my corner. I do not know the feedback yet as I have not left mine, I wish to think through it first. In light of this experience, I am afraid that the feedback is umproperly utilised by someone and this shall be addressed. 

vladag
Community Manager
Community Manager

Hi Daniele,

 

Please ask your client to go to the contract in question and check if they still have the option to leave their feedback. Thank you.

~ Vladimir
Upwork
petra_r
Community Member


Vladimir G wrote:

Please ask your client to go to the contract in question and check if they still have the option to leave their feedback. Thank you.


That is the LAST thing he wants to do... at the moment there is no feedback. If the client is able to change it, it will be bad feedback, which was kinda the whole point of the original post....

Thank you for help Petra! 

And sorry if I went a bit arsh before, I was just frustrated by the situation. Hopefully the client is just not able to modify the request anymore and I can just forget about this bad experience.

Hi Vladimir, thank you for your help.

I understand my original questions could be misleading: I'm not trying to let my client leave another feedback, but simply making sure that he actually can't, as it's a closed job which he is still asking work for.


Daniele C wrote:

Hi Vladimir, thank you for your help.

I understand my original questions could be misleading: I'm not trying to let my client leave another feedback, but simply making sure that he actually can't, as it's a closed job which he is still asking work for.


It would help if, instead of complaining that others aren't answering your question, you considered the possibility that your question was incoherent. 


So, if I understand correctly, your client flamed you in a feedback comment. Then, you convinced the client to have the feedback removed. Now, you want to make sure that the client can't contact Upwork and ask to add new feedback or have the former feedback reinstated? 



 

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