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chakrabortyprac
Community Member

Client asking fir refund

Hello people,
Having a bad time with cliwnt choosinh now a days,
One of my clients has ended the contract today and asking for refund, I had added manual hours in the work sheet. We had talked about the hora before starting! But now she has alrdy droped a poor feedback.

I dont want to refund her cause I have worked hard to earn. What can I do now? Please help
1 REPLY 1
aocumen
Community Manager
Community Manager

Hi Prachy, 

 

I'm sorry to learn that your client requested a refund for the hours that you manually logged. As a gentle reminder, please know that Upwork Hourly Protection does not cover manually logged hours. If you reject the client's refund request, they have an opportunity to file a dispute for the hours you logged in the last week. Here's more information if your client disputes the hours you logged the previous week.

At the end of the day, and as the owner of your freelancing business, you will decide on how to move forward with this. I do hope that you and your client end your relationship on a positive note. 


~ Avery
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