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Client asking for Refund

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Active Member
Nudrat N Member Since: Jun 1, 2018
1 of 14

Hello, 

I have started to work with a client last month, what he has done just sent the offer with a one-liner instruction. He asked for 10+ blog posts or comments and then shared 17 links with me, I have worked on all those 17 posts within 3 weeks as Weekly limit was 5 hours and it took about 14 hours in completing the project.

And when it gets completed I started to ask him if he needs any help he can ask, and please end the contract if there is nothing else for me. He hasn't replied any question since the contract started. So, he hasn't ended the contract. I asked him, again and again, that without active milestone it can affect my JSS. Since it was an hourly contract so I get paid after the review from Upwork. 

Yesterday he has replied and said that I have taken more hours than the expected. And I need to refund him the amount, I just told him that sir I was available and worked according to instructions and spent my whole time on it, how can I refund for which I have worked.

I tried to convince him that he is the person who has not communicated and is responsible for it. There is so much lack of communication that he is getting to know about my work after4-5 weeks, so how can I be responsible for it. Then he asked to split the amount, that I have to refund half of the money, why when I have worked hard to get it. I just told him I'm not responsible that he wasn't concerned about his writers for a couple of weeks and suddenly he gets to know them & just ended the contract.

  

Now he has sent me three refund requests for three weeks, what I have to do now?

 

I know its a long note, but still looking for kind responses. Thanks. 

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Community Guru
Preston H Member Since: Nov 24, 2014
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2 of 14

His requests for a refund are baseless.

 

He is a bad client who does not see you as a real person.

 

But of course you need to be polite at all times.

 

Don't spend too much time communicating with him, but tell him that you want to help him and ask him to explain the reason he is asking for a refund, so that you can better process his request. When he replies, thank him, and tell him that you are going to take some time to consider his request. You can tell us what he says, and you can talk it over with us.

 

Sometimes it isn't really about the money. Sometimes clients just want to be heard.

 

The more you can treat him with dignity and respect, the better you will feel.

 

If it was me personally, then I would tell him that I would issue him a refund, but I need some time to look over everything and make a decision that will be fair to all sides. It might take me a few weeks. Because it is important to take time in deciding things like this. Then I would give him a refund. Maybe 10 percent. If he is nice and polite.

View solution in original post

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Nudrat N Member Since: Jun 1, 2018
3 of 14

Hello Preston, 

Thanks for your precious time, yes I asked him very politely and even he agreed that it was his fault that he didn't respond and noticed it after 5 Weeks. Now after his refund requests I haven't responded it yet.

As for refund is concerned I may issue a 10% refund as you suggested but he is asking for 50% which seems difficult. How can one just give money back if even its, not your fault? 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 14

Hi Nudrat,

 

Can you please share the contract ID of the job your are referring to so I can look into this for you? Thank you!


-Joanne
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Tarmah I Member Since: Sep 11, 2018
5 of 14

I have a similar issue . The client was very happy with my work but a day after he is asking for refund becuase he said i pressurized him and that i had made the font of the assignment large to make it look 2 pages instead of one.

 

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Petra R Member Since: Aug 3, 2011
6 of 14

Tarmah I wrote:

I have a similar issue . The client was very happy with my work but a day after he is asking for refund becuase he said i pressurized him and that i had made the font of the assignment large to make it look 2 pages instead of one.

 


Telling a cient that they "have to give you a good review" (and calling the client "bro") is utterly inappropriate.

 

What font did you use?

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Tarmah I Member Since: Sep 11, 2018
7 of 14
I don't exactly remember.. I think it was 14 but I didn't cheat on the
client. I showed him the work and he was content over it. He replied with
good remarks and immediately paid the amount.
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Community Guru
Petra R Member Since: Aug 3, 2011
8 of 14

Tarmah I wrote:
I don't exactly remember.. I think it was 14 but I didn't cheat on the
client. I showed him the work and he was content over it. He replied with
good remarks and immediately paid the amount.

Was the job for 2 pages (of what?) or for x words? 14 is certainly not the usual font size for most things.

What was the actual job?

And why do you tell clients they have to give you good feedback and call them "Bro?"

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Tarmah I Member Since: Sep 11, 2018
9 of 14
The task was to review a code and write it's steps in 2-3 pages.
OK I agree I was wrong calling him bro but please note I am not a cheater. I asked him repeatedly and only after he gave approval did I submit work. I had worked very hard for that task and neither do I cheat.
It is the client who is going against his words.
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Tarmah I Member Since: Sep 11, 2018
10 of 14
I even offered him to review the work despite the fact that it was not my mistake but he doesn't reply.
He just layed a useless excuse asked for refund and never replied.
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