I'm sorry to learn about your experience, Roselle.
It looks like the client is requesting a refund on the released milestone. You have the option of issuing a full/partial refund, or not refunding anything at all if you feel that a refund is not warranted. The decision on how to move forward lies on you, and how you wish to manage your freelancing business. However, it would be best to communicate with your client what you intend to do. Hopefully, both you and our client are able to resolve this amicably.
Roselle Rose D wrote:
If that so, I want to remove the feedback and also that is no effect on my JSS. May I know what should I request in that case?
I included the link so you can find out about your top rated perk.
Read the details and then proceed accordingly.