Re: Client can't give me feedback

tonmoyshuvro · ‎03-06-2018

Hi there,

Lately, I have completed my 7th job in Upwork.
So the job was completed successfully and my client was also very much satisfied but end of the contract when I gave feedback to the client and asked him for feedback then he replied,
"I tried but it didn't allow me
Not sure what happened
I think you'll have to allow me edit your feedback at this stage"

In the contract list, it shows,
"No feedback received"

So what should I do now?
Thank you!

jcullinan · ‎03-06-2018

Under the "My Jobs" menu, click "All Contracts." Then click on the contract in question and you should see a green link, "Enable client to change feedback."

tonmoyshuvro · ‎03-06-2018

Hi Jess,

Thanks for your reply but didn't find this option too.
It only shows "No Feedback Received"

jcullinan · ‎03-06-2018

Has it been more than 7 days since the contract was closed? If not, the client should have an email with a link they can click in order to leave you feedback.

If it's been more than 7 days, you may be out of luck, but you could open a support ticket for further help (go to support.upwork.com and click the green "Get Help" button on the right).

petra_r · ‎03-06-2018

That means that option won't appear until the contract has been closed for 2 weeks.

You should never close contracts yourself unless there is no other choice. Always let the client close contracts, then you won't have to harass the client to leave you feedback...

tonmoyshuvro · ‎03-06-2018

Hi Petra,

The job is completed today I didn't close the contract, the client closed it.
I also left him feedback.
Don't know why this happens.

petra_r · ‎03-06-2018

@Tonmoy S wrote:

The job is completed today I didn't close the contract, the client closed it.
I also left him feedback.
Don't know why this happens.

If the client closed the contract the client DID leave you feedback as it is absolutely impossible to end a contract without leaving feedback.

Has money been paid on the contract?

tonmoyshuvro · ‎03-06-2018

Yes. He paid the money.

He said that,
"I tried but it didn't"allow me
Not sure what happened
I think you'll have to allow me edit your feedback at this stage"

But there is no option for "Enable Client to change feedback", I checked this from "my jobs", it only shows that "No Feedback Received"

petra_r · ‎03-06-2018

Just leave it for a few days.