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9ac6658c
Community Member

Client cancelled consultation and ended consultation contract - Impact on JSS?

Hi Everyone

 

Fairly new here.

 

I had a client book a consultation with me but a few days later cancelled the consultation and ended the consultation contract (more than 24 hours before the consultation was scheduled to take place).

 

Under "All Contracts" it shows up as an ended contract with no feedback.  I understand that they get a full refund, no problem.  However, does this affect my Job Success Score?

2 REPLIES 2
PradeepH
Moderator
Moderator

Hi Rocco,

 

Thank you for your message. If the consultation is canceled within 24 hours of receiving the requirements from your client, there will be no impact on your Job Success Score.

 

- Pradeep

Upwork
9ac6658c
Community Member

Hi Pradeep

 

Thanks for the response.

 

In this situation, the client cancelled, not me.  Also, the client cancelled after 24 hours of submitting the requirements but before 24 hours of the meeting.  So the situation is a little bit different.

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