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darvintan912
Member

Client claimed that I did the job incorrectly and left me unpaid

Dear Upwork,

 

Just a week ago, I had my first gig and was very excited about it. It was an "entry level" VA task, and that is by doing a couple of web research about the client's needs. I must admit that I made a mistake at first because I quite misunderstod what the client needed. After hours spend of researching (I even had to spend extra hours at my regular work; unpaid of course), I finally completed the 1st set of tasks assigned by the client. After submitting the report, client emailed me back and told me that she's now ending the contract (I was supposed to do the work for 4 days but had only worked for 2 days); told me that she will just contact me whenever she needs my service, without any explanation. So I emailed her back but got no response. And because I was so upset, I gave her a negative feedback. After having such feedback, she emailed me back and had told me to remove the negative criticism I gave her. She even threatened that if I don't take it out, she'll leave me with a comment which won't be on friendly terms. She also mentioned that it was not form of a scam because I would still ge paid of the hours I rendered. Of course I felt gulity of what I did, and had only done it out of frustration. So I planned to remove the said feedback once I arrive the office (while we were exchanging mails, I was on my way to work). To my surprise, when I finally arrived in the office and had a chance to log in to Upwork, what she wrote was in deed "unfriendly" which will put my future career/s at risk. So I gave her a chance, I took my negative feedback out and told her that its time for her to change hers and put an end to everything in a professional manner. Since then, the client stopped responding; no payment was made and had left me with only a negative feedback.

 

I am no longer after the payment for my service but I wanted to redeem myself and would like to have that negative feedback taken out of my profile. I have all the evidences (chat logs) to prove my point.

 

Thanks and more power to Upwork!

 

 

Regards,

Darvin

ACCEPTED SOLUTION

Daniel,

 

Rather than getting mad about it, learn from it.

 

You have overreacted on this, but it is a lesson learned, if a hard one. None of us are perfect, and even if we think we have turned in good work, it might not meet the client's expectations. It's hard, but it is a good idea to look at the feedback and analyse where one has gone wrong. If your skills are called into question, then you need to ask yourself if you were really qualified to take on the job in question and what you need to do to improve in this area, or to realize that you must not apply for something that is not really in your field. 

 

Judging from the job, both you and the client (a bit) were at fault. It was a fairly specialized request, and would have been far better suited to someone who either lived in that country or someone who had some first-hand knowledge of it. I can see that it could have taken you hours of research, but you should not have applied for the job in the first place. And perhaps the client should also have done a little more research on his or her part to find a more suitably qualified person for that particular assignment.

 

You should also read all the help pages and watch the video for new freelancers, before applying for any more jobs.

 

 

View solution in original post

21 REPLIES 21
stencil_media
Member

Ah well, you'll know for next time. Looks like you have been paid... was it your lack of knowledge of the platform that made you think you'd not been paid, but now you have been paid? Was your lack of payment the main reason for leaving your feedback? If so, then it sounds like this is entirely your own fault... and although the client's feedback isn't the best, it does sound accurate based on what happened. 

 

Learn how things work. Stay calm in the face of adversity. Be professional. Never call a client a scammer unless you're 100% sure they are a scammer. Even then, you could be more diplomatic. 

"Welcome, humans. I'm ready for you!"
- Box, Logan's Run (1976)
stencil_media
Member

Oh, and if you're Darvin... then who's Daniel?

"Welcome, humans. I'm ready for you!"
- Box, Logan's Run (1976)


@Scott E wrote:

Oh, and if you're Darvin... then who's Daniel?


 Same person. Its me. Darvin is my nickname

mtngigi
Member

Um Daniel .... or is it Darvin? 

 

You do not treat clients in this manner, no matter what. Of course the client is not responding ... why would they? What "evidence"? You were paid for your work ... the client is not obligated to use your services if they're not happy with your performance.

gnakeur
Member

Daniel/Darvin you got what you deserve. The client(and you) can end the contract at any time. It is not mandatory for any of you and client to work with each other. If the client thinks you are performing poorly he/she can end the contract. If you think you are not comfortable working with the client you can end the contract.

 

Don't message this client any more or you can be reported and banned. That is completely your fault. Learn basics, read through help articles and forum threads. Be nice and polite with your clients. Keep calm and never provide feedback based on emotions.

NOT in reference to the original poster's situation, but as a general observation, there's this:

 

If a client claims that you did the job incorrectly... then it means you did the job incorrectly.

I totally disagree with you, dude. Its like saying "the customer is always right".. or are they?

darvintan912
Member

Again, I got all the evidences that I, definitely, did the job right. Based on the client's statement and how she instructed me. I am not that stupid not to understand a simple English. I shouldn't have applied for it in the first place if I don't.


@Daniel Robin T wrote:
I must admit that I had a a few mistakes at first because I quite misunderstod what the client needed.

 Look, you ENABLED the client to change their 5 star fedback to you

 

You behaved badly and now you have exactly the feedback you would have had if the client had not originally been kind before you called her a scammer (WHAT????) because you had not understood how it works.

 

And which IS your name? Darvin or Daniel?

 

 

Would like to have a copy of our whole conversation and see for yourself?

 


@Daniel Robin T wrote:

Would like to have a copy of our whole conversation and see for yourself?


 No, I wouldn't because it does not matter. The client did not "scam" you and there is NOTHING at all in the feedback you got which makes it removable. You are stuck with it. Leave the client alone before you get your account banned completely.

 

Who is Daniel and who is Darvin?

 

  • I already stopped messaging her since last week. In fact, the last message I sent her was the response of the leads that she wanted me to look for. I am just concerned about her negative comment. If its not going to affect me at all, nor, would affect my future applications, then, I am cool with that.

    @Petra R wrote:

     


    @Daniel Robin T wrote:

    Would like to have a copy of our whole conversation and see for yourself?


     No, I wouldn't because it does not matter. The client did not "scam" you and there is NOTHING at all in the feedback you got which makes it removable. You are stuck with it. Leave the client alone before you get your account banned completely.

     

    Who is Daniel and who is Darvin?

     


 

Who is Daniel and who is Darvin?

Its me, Darvin being my nickname.

Daniel,

 

Rather than getting mad about it, learn from it.

 

You have overreacted on this, but it is a lesson learned, if a hard one. None of us are perfect, and even if we think we have turned in good work, it might not meet the client's expectations. It's hard, but it is a good idea to look at the feedback and analyse where one has gone wrong. If your skills are called into question, then you need to ask yourself if you were really qualified to take on the job in question and what you need to do to improve in this area, or to realize that you must not apply for something that is not really in your field. 

 

Judging from the job, both you and the client (a bit) were at fault. It was a fairly specialized request, and would have been far better suited to someone who either lived in that country or someone who had some first-hand knowledge of it. I can see that it could have taken you hours of research, but you should not have applied for the job in the first place. And perhaps the client should also have done a little more research on his or her part to find a more suitably qualified person for that particular assignment.

 

You should also read all the help pages and watch the video for new freelancers, before applying for any more jobs.

 

 

darvintan912
Member


@Daniel Robin T wrote:

Dear Upwork,

 

Just a week ago, I had my first gig and was very excited about it. It was an "entry level" VA task, and that is by doing a couple of web research about the client's needs. I must admit that I made a mistake at first because I quite misunderstod what the client needed. After hours spend of researching (I even had to spend extra hours at my regular work; unpaid of course), I finally completed the 1st set of tasks assigned by the client. After submitting the report, client emailed me back and told me that she's now ending the contract (I was supposed to do the work for 4 days but had only worked for 2 days); told me that she will just contact me whenever she needs my service, without any explanation. So I emailed her back but got no response. And because I was so upset, I gave her a negative feedback. After having such feedback, she emailed me back and had told me to remove the negative criticism I gave her. She even threatened that if I don't take it out, she'll leave me with a comment which won't be on friendly terms. She also mentioned that it was not form of a scam because I would still ge paid of the hours I rendered. Of course I felt gulity of what I did, and had only done it out of frustration. So I planned to remove the said feedback once I arrive the office (while we were exchanging mails, I was on my way to work). To my surprise, when I finally arrived in the office and had a chance to log in to Upwork, what she wrote was in deed "unfriendly" which will put my future career/s at risk. So I gave her a chance, I took my negative feedback out and told her that its time for her to change hers and put an end to everything in a professional manner. Since then, the client stopped responding; no payment was made and had left me with only a negative feedback.

 

I am no longer after the payment for my service but I wanted to redeem myself and would like to have that negative feedback taken out of my profile. I have all the evidences (chat logs) to prove my point.

 

Thanks and more power to Upwork!

 

 

Regards,

Darvin



Thanks! This, in deed, is the best, unbiased answer to my query. I really learned my lesson here and would want to improve on what I needed to improve. Thanks again. I hope there are more open-minded people like you.

re: "Be nice and polite with your clients."

 

Excellent advice.

 

Let me go further.

 

ALWAYS be polite.

Even with scammers.

Yes, really.

 

What if they're not a scammer?

And you were rude to them?

 

Always be polite.

It reflects badly on ALL of us when one of us is rude.

 

I make more money, and you make money, when all contractors are polite to all clients. Even to clients who make mistakes. Even to bad clients. Even to fake clients.

 

You can say "no" to somebody (such as a scammer), but do so politely.

This is noted, sir. Thanks!

play_title.png

For some reason, this looks like the title of a David Mamet play I would like to see on Broadway.


@Preston H wrote:

re: "Be nice and polite with your clients."

 

Excellent advice.

 

Let me go further.

 

ALWAYS be polite.

Even with scammers.

Yes, really.

 

What if they're not a scammer?

And you were rude to them?

 

Always be polite.

It reflects badly on ALL of us when one of us is rude.

 

I make more money, and you make money, when all contractors are polite to all clients. Even to clients who make mistakes. Even to bad clients. Even to fake clients.

 

You can say "no" to somebody (such as a scammer), but do so politely.



@ Preston --

 

Besides, in my experience, it kinda drives some rude middle-school students scammers really bonkers if, when they start screaming and cursing and trying to get one over on me typing in ALL-CAPS, cursing, and trying to pull off some scammy trick, I remain icily calm and professional. They escalate. I remain calm. Instead of engaging and arguing, I remain professional. I win on soooooo many levels. (And I avoid unpleasant parent meetings being suspended by UpWork.)

If you give a full refund to the client, the feedback will be removed from your profile. As a new freelancer with only one feedback and it's a bad one....it'll be extremely hard to get another job on here. If you refund and have it removed, you'll have a chance to get more jobs but you should also know that once you do 4 or so jobs with 4 clients  you will get a job success score on your profile and it will likely be in the 70something percentile (provided you get perfect scores on the next 3)  because the client likely gave you bad private feedback too and that doesn't go away with a refund and will be reflected in your first job success score. But at least you won't have that long negative feedback in your profile....