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artselena
Community Member

Client closed the contract and asks for refund

Hello Community!

 

I need your advice regarding the case - the client has closed the contract by mistake and asked a refund, now he is trying to roll back his action, but support says there is no way to cancel it and I'm not sure what I need to do with the refund request as the client can't fix it on his end..

 

Please advise what can be done in this case?

Thank you in advance!

Elena

**Edited for Community Guidelines**

3 REPLIES 3
g_vasilevski
Retired Team Member
Retired Team Member

Hi Elena,

 

Could you please share the contract title or ID with me via PM (click on my name)? Thank you.

~ Goran
Upwork

Hi Goran!

The message with contract details has been sent, thank you!

petra_r
Community Member


Elena M wrote:

Please advise what can be done in this case?


Two simple steps:

 

  1. The client pays you as a bonus on the closed contract
  2. You approve the request to return the escrow funds.
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