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Ahmed's avatar
Ahmed W Community Member

Client did not receive Testimonial email

I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well. 

Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork? 

Can anybody help regarding this please?

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Ahmed,

 

Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

 

~Andrea

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167 REPLIES 167
Avery's avatar
Avery O Community Manager

Hi Ahmed, 

Could you please check with your clients if the email may have gone to their spam/junk folders?


~ Avery
Ahmed's avatar
Ahmed W Community Member

I did check two times. They did not receive it in any folder of their mail.

Andrea's avatar
Andrea G Community Manager

Hi Ahmed,

 

Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

 

~Andrea
Ahmed's avatar
Ahmed W Community Member

Thank you so much.

Ahmed's avatar
Ahmed W Community Member

I am yet to receive the response from my second non-upwork client for testimonial, email did not reach him yet. 1 email was received the same day I posted here a few days ago. Second still remains. 

Can you please look into this problem?

My profile is a bit stuck, I really need this.

Andrea's avatar
Andrea G Community Manager

Hi Ahmed,

 

I'm checking on this with the team and waiting on their reply. We'll update you as soon as we have more information, thank you for your patience.

 

~Andrea
Ahmed's avatar
Ahmed W Community Member

Ok ma'am. Waiting. 

Andrea's avatar
Andrea G Community Manager

Thank you for patiently waiting, Ahmed. The team has advised that they were able to successfully resend the testimonial request to your client. They are waiting for the Testimonial message from the client for review. Please have them check one more time in the next 24 hours and be sure to check the junk/spam in case their email is filtering them there.

 

~Andrea
Ahmed's avatar
Ahmed W Community Member

Nothing received 😞

Joanne's avatar
Joanne P Retired Team Member

Hi Ahmed,

 

I'm sorry to hear that. Could you please ask your client to check their junk/spam folder?

~ Joanne
Upwork
Ahmed's avatar
Ahmed W Community Member

Yes, several times.. Maybe I need to request the testimonial again?

Andrea's avatar
Andrea G Community Manager

Hi Ahmed,


I have confirmed with the team that the email has been resent and delivered to the client. We don't see any issues on our end that would prevent the client from receiving and viewing the email. I encourage you to check with your client as the email may have been blocked or put into spam/junk folder by your client's email provider.

 

~Andrea
Ahmed's avatar
Ahmed W Community Member

Ok sure.

Ahmed's avatar
Ahmed W Community Member

I requested another one, can you update if it's sent? I used his company email as requested by him now. 

Ahmed's avatar
Ahmed W Community Member

Ok.

Ahmed's avatar
Ahmed W Community Member

Miss Andrea, I am yet to receive the response from my second client, email did not reach him yet. I did to the first one same day.

Can you please look into this problem? 

My profile is a bit stuck, I really need this. 

Iris's avatar
Iris F Community Member

Hi Andrea

I do have the same problem.

1 Client received the email, filled in the testimonial but he & I never got an confirmation.

The other client never received an email. He checked the spam but nothing. Please here as well. 

Thanks, Iris

Andrea's avatar
Andrea G Community Manager

Hi Iris,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Chloe's avatar
Chloe B Community Member

Hello. None of my 3 clients have received any of my testimonial requests. They have checked in their junk/spam and nothing is there. Please help resend the requests.

Joanne's avatar
Joanne P Retired Team Member

Hi Chloe,

 

I've escalated your concern to the team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
Chloe's avatar
Chloe B Community Member

My client **Edited for Community Guidelines** can't still see my testimonial request. Please help.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Chloe,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Sophie's avatar
Sophie E Community Member

Thank you Andrea!

Vishal's avatar
Vishal D Community Member

The same is happening to me. I sent the email three times but the client has not received any email. could you please check thanks