Client did not receive Testimonial email

[ahmedwaseem097]

I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well. 

Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork? 

Can anybody help regarding this please?

[LuiggiR]

Hi Vishal,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[fae461df]

I have the same problem with my request, could you help me too?

[BojanS]

Hi Carolina,

Could you please share more information about the issue you're experiencing so that we can address it accordingly?

Thank you! 

[chitras07]

I share a testimonial request yesterday with one of my past clients. But he didn't receive an email from Upwork. Although, I can see that the testimonial is awaiting a response in my profile.
Can anyone help, please?

[JoanneP]

Hi Chitra,

Could you please request your client to check their spam/junk folder? 

[chitras07]

Hi Joanne, thanks for your response.
Yes, we did check and can't find the feedback email on my client's end.

[AndreaG]

Hi Chitra,

Someone from our team will reach out to you via support ticket in order to assist you further.

[chitras07]

Thank you very much, Andrea 🙂
I'll wait for the solution..!

[eloghosa_ihaza]

I worked with a client in another platform and sent him a testimonial request for my profile. It's been 4 days now and he hasn't received any mail from Upwork.

He gave me another email to try, eventually got the mail, sent the proposal, but Upwork didn't approve it because they couldn't verify it was from his authentic business email.

I tried resending the request to the initial mail, which is his primary business email, but the system refused saying that the "testimonial has already been sent to this client". And he hasn't gotten any email yet!

I'm in a quandary right now. Please what else can I do?

[759e32fa]

Hi Eloghosa,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further.

[56872afb]

I have two clients for whom I have done their projects for some time now they have not seen the email, please attend to this, because I need it to showcase my skills,  thanks

[AndreaG]

Hi Prince,

Could you please ask your client to check their junk/spam folder in case the email was sent there?

[74760ef5]

Hi, I have two clients who said they would write testimonials for me.  I filled out the information you requested, and your site says the emails were sent.  Neither client received an email from you and they have checked their spam folders.  Is there away to resend the emails, or some other way they can create a testimonial?

[NikolaS]

Hi Russell,

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[74760ef5]

Thanks Nikola.  A little update, one client found the email, but the other still says it never came in and is not in Spam.

Thanks.

[74760ef5]

Ok, after both saying yesterday they couldnt find the emails, even in spam, they have now both found them today.  Thanks for responding, but I guess this case is closed!  Thanks again.

[63a9a2a8]

Hello there,

I have sent out a Testimonial Request to a Non-Upwork client of mine. Filled in all the necessary info. But my client says she did not receive any mail, neither in inbox nor in spam/junk! What can be the issue here? Could someone please assist? Thanks in advance.

[759e32fa]

Hi Quazy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[63a9a2a8]

Thank you Annie. Will be waiting.

[5eb17e9a]

Hello. Yesterday I sent a recall request to my client not from upwork and he did not receive any email. What could be the problem?

I also double-checked the data I filled out for the recall request and there were no misspellings.

[AndreaG]

Hi Pavel,

Could you please advise if your client has checked their junk/spam folder in case the email was sent there?

[4cfeaecc]

I requested a testimonial from my past client and I send a request for a Endorsements but the client didn't receive any mail from Upwork. 

[PradeepH]

Hi Farhad,

Thank you for your message. Could you please ask the client to search for the words “has requested a reference” in their inbox to see if it went to their spam folder?

Thank you.

Pradeep

[4cfeaecc]

Sir, 

Thank you for your response. I asked the client to check the search for the words “has requested a reference” and spam inbox but he didn't receive any mail from upwork. 

Kind regards
Farhad Kabir

[NikolaS]

Hi Farhad,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.