Jan 25, 2022 11:14:14 PM Edited May 3, 2022 08:08:55 PM by Andrea G
I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well.
Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork?
Can anybody help regarding this please?
Solved! Go to Solution.
Jan 26, 2022 03:39:32 PM Edited Jun 6, 2022 05:05:42 PM by Andrea G
Hi Ahmed,
Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Mar 6, 2023 06:29:40 AM by Md Raton P
Hi,
Feel sad that your client didnt recieved your testimonial request and there would be one reason is that upwork didnt approval your request thats why your client didnt recieved that. There is heavy loads of testimonial request and when you submit request then upwork will required 10 days for approval and if upwork approve then your client got email and if upwork didnt approved that your client wont be get email. You can talk upwork support as well regarding this issue.
Mar 6, 2023 09:47:45 AM by Pradeep H
Hi Antonio,
I am sorry to hear about your client did not receive the testimonial requests. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Thank you,
Pradeep
Mar 8, 2023 09:39:49 AM by Antonio H
Hi Pradeep H.
I checked the the support ticket link and it says, "no requests found." I'm guessing i'll have to wait for an agent before checking my support ticket request?
Mar 8, 2023 02:17:52 PM by Annie Jane B
Hi Antonio,
In general, our support team reaches out within 24-48 hours but due to a higher number of contacts than usual, we experience delays. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
Mar 30, 2023 09:21:49 AM by Daniela G
Hi! I sent a testimonial request to 2 of my non-upwork clients and both of them haven't received anything. They checked their junk/spam folder already but they could not find it. Can you help me with this? I'm trying to build my profile! Thanks
Mar 31, 2023 01:31:26 PM by Daniela G
Apr 1, 2023 02:50:16 PM by Zane C
Hi Pradeep,
I've had the same/similar issue. I sent testimonial requests to three clients on March 8. Two received the email. One did not. They checked spam/junk but no luck.
Thank you very much for your assistance!
Zane
Apr 5, 2023 09:15:46 PM by Daniela G
Apr 5, 2023 11:57:15 PM Edited Apr 5, 2023 11:59:03 PM by Arjay M
Hi Daniela,
I've submitted a follow-up directly to the team handling your case and kindly expect an update from the team on this page with your support ticket momentarily. We sincerely apologize for the delay. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Apr 20, 2023 09:43:16 AM by Labeeb K
I have sent a testimonial request to my client but he hasn't received any request yet. He has checked his spam folder also but it is not there also. Can you please help?
Apr 25, 2023 08:29:07 AM by Jesser B
hello,
I have sent a testimonial request to my client but he hasn't received any request yet. He found nothing in his spam folder. I need this testimonial for my profile
Apr 25, 2023 04:54:49 PM by Annie Jane B
Hi Jesser,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 25, 2023 02:05:35 PM by Sophie E
Hi everyone,
I hope you are well,
I submitted a request for a testimonial to myself to see how the process goes, I was wondering if you can delete this request?
And I send another request for a testimonial to my client but she said she never received the email, could you remove this request as well so I can send it again?
Thank you in advance!
Kindest,
Sophie Eijck
May 25, 2023 03:14:23 PM by Andrea G
Hi Sophie,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 6, 2023 07:12:24 AM by Rayan T
Hey, its been two days since I requested a non-upwork testmonial to two clients but they have'nt received any email so far. I just asked them to re-check their junk/spam folders, but still nothing. Can the moderators help with that?
Jun 6, 2023 01:07:34 PM by Annie Jane B
Hi Rayan,
Could you please confirm with your client if they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Jun 26, 2023 10:38:34 AM by Alexandre M
Hi,
I had the same experience. One of my non-upwork client, didn't receive the email. We both checked via screensharing in the spam/junk folder but there was strictly nothing there, or anywhere else.
Would it be possible to get the team to send it again, maybe via another mail adress?
Alex
Jun 26, 2023 12:17:47 PM by Nikola S
Hi Alexandre,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 26, 2023 05:06:54 PM by Muhammad S
Hey, My former client wrote a testimonial for me yesterday but it's not showing up on my profile.
Jun 26, 2023 06:44:31 PM by Nikola S
Hi Muhammad,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
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