Client did not receive Testimonial email

[ahmedwaseem097]

I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well. 

Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork? 

Can anybody help regarding this please?

[mmaazkhan]

Thanks Nikola

[d40d69a2]

Hi, 

I have problem with my client's testimonial, as he said that he did not received the request I've sent in his business email address. Please help. What could be the possible problem? Thank you. 

[ArjayM]

Hi Kharmenia Hilda,

Thank you for reaching out and reporting this. Could you please confirm with your client if they've checked their junk/spam folder in case the email ended there? They may also try allowlisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

[0f7d1da7]

Hi, Andrea.

My one client told me several times that he did not receive any email in inbox, spam box and trash box.

Can you confirm for me if your team really sent mail to my client?

**Edited for community guidelines**

This is my client gmail address.

Thanks,

Nemanja.

[webmediainfotech]

I requested a testimonial from a client, but the client told me he did not receive any mail from upwork team.

Of course the client checked both spam and trash boxes.

[759e32fa]

Hi Rajat,

Thank you for reaching out to us. Could you please confirm that they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

[d7a74380]

Hi Arjay, 

I have already filled out the details needed for requesting testimonial to Non-Upwork Client, however, as per my client he didn't receive any email from upwork regarding this. Thank you in advanced!

[759e32fa]

Hi sheila,

Could you please confirm that they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

[d7a74380]

Hi Upwork, 

I filled out the required details on Upwork to request a testimonial to a Non-Upwork client, however, I am not sure what will happen now since the client doesn't receive anything about this. Should the client check his email and look for an email regarding this? Or the client must have an upwork profiel to provide a testimony. Please help. Thank you. 

[8d96b0d7]

I think, clients no need to have upwork profile. They can leave a testimonial upon your request. After sending request, you can send another email to your client. I hope they will leave a testimonial. 

[759e32fa]

Hi Sheila Melle,

They don't have to have an Upwork profile to give their testimonial. Just have them check their email address for the testimonial request.

[051d1bf8]

Hi, 

I sent a request for endorsement to my 2 non-upwork clients about 1 day ago. They have a working LinkedIn. 

Both of them have not received an email yet. They checked their spam/junk but no luck.

I tried sending a testimonial to my email ID, I got it. But they haven't received it. 

Can you please help me with this.

Thank you

Vipala

[759e32fa]

Hi Vipala,

Please allow up to 48 hours for our team to send the request. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

[2c4ae1d5]

Hi Team, 

This is highlight that I have requested testimonials from one my recent non-upwork clients to rate my previous work. However, none of the them have received testimonials so far.

Can you please look into this and sort this out.

Regards, 

Govind M 

[williamtcooper]

Govind,

I have seen another post state the same. Contact Support.

[PradeepH]

Hi Govind,

I am sorry to hear that your clients are not receiving Testimonial requests. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[2c4ae1d5]

Hi Pradeep,  

Thank you for picking this up. Unfortunately, noneone has reached so far. Kindly expidite the process.

Thank you.

[2c4ae1d5]

Hi Pradeep and Team,  

Kindly help me with update on this as it is pending since long time.

Br,

Govind Mishra

[PradeepH]

Hi Govind,

Apologies for the delay in reaching out to you. I have created a support ticket again for you and one of our team members will reach you as soon as possible. 

- Pradeep

[2c4ae1d5]

Hi Pradeep & team,

It is still not happening after mutiple attempt . It is cuasing me great monetary loss as well. I would request you to put the concern on priority.

Regards,

Govind 

[759e32fa]

Hi Govind,

I checked your active support ticket and it looks like our team has already advised you that the client still hasn't responded to your testimonial request.

If you happen to be still in contact with your clients, please check that you have their correct email address and ask them to check the spam or junk folders of their mailbox and look for the subject title ‘Govind M. has requested a reference’.
 
If they have checked on this and the emails are not there, please update your support ticket so our team can resend them the testimonial request.

[2c4ae1d5]

Hi Annie,

I have confirmed with my clinets. However, none of them any email so far. Kinldy send them manually so that I can circle back to you in case of reocuurance of issue.

Regards,

Govind 

[2c4ae1d5]

Hi Team,

My concern is still unresloved. It has been weeks since I raised this. Can somebody attend this ugently.

Regards,

Govind M

[759e32fa]

Hi Govind,

I'm sorry to hear about that. Please update your support ticket so our team can further assist.

[jawadimran]

I have forwarded testimonials to two of my clients. One of them utilizes a business email and has successfully received the request, while the other client, who uses Gmail, has not received the request. Upwork Support has informed me that the inability to send the testimonial request to the specified email address is due to the current status of the associated Upwork account. I would appreciate clarification on what this status entails. Furthermore, it has been two days since the testimonial request was sent to the client who received it. Can you please provide an estimated timeframe for when their approval can be expected?

**Edited for Community Guidelines**