Jan 25, 2022 03:14:14 PM Edited May 3, 2022 01:08:55 PM by Andrea G
I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well.
Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork?
Can anybody help regarding this please?
Solved! Go to Solution.
Jan 26, 2022 07:39:32 AM Edited Jun 6, 2022 10:05:42 AM by Andrea G
Hi Ahmed,
Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Jul 24, 2023 03:20:19 PM by Kharmenia Hilda C
Hi,
I have problem with my client's testimonial, as he said that he did not received the request I've sent in his business email address. Please help. What could be the possible problem? Thank you.
Jul 24, 2023 06:26:09 PM by Arjay M
Hi Kharmenia Hilda,
Thank you for reaching out and reporting this. Could you please confirm with your client if they've checked their junk/spam folder in case the email ended there? They may also try allowlisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Aug 11, 2023 07:19:37 PM Edited Aug 11, 2023 10:55:05 PM by Joanne P
Hi, Andrea.
My one client told me several times that he did not receive any email in inbox, spam box and trash box.
Can you confirm for me if your team really sent mail to my client?
**Edited for community guidelines**
This is my client gmail address.
Thanks,
Nemanja.
Aug 12, 2023 12:24:51 AM by Rajat S
I requested a testimonial from a client, but the client told me he did not receive any mail from upwork team.
Of course the client checked both spam and trash boxes.
Aug 12, 2023 06:28:49 AM by Annie Jane B
Hi Rajat,
Thank you for reaching out to us. Could you please confirm that they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Aug 21, 2023 09:33:56 PM by Sheila Melle S
Hi Arjay,
I have already filled out the details needed for requesting testimonial to Non-Upwork Client, however, as per my client he didn't receive any email from upwork regarding this. Thank you in advanced!
Aug 21, 2023 11:07:48 PM by Annie Jane B
Hi sheila,
Could you please confirm that they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Aug 21, 2023 10:25:57 PM by Sheila Melle S
Hi Upwork,
I filled out the required details on Upwork to request a testimonial to a Non-Upwork client, however, I am not sure what will happen now since the client doesn't receive anything about this. Should the client check his email and look for an email regarding this? Or the client must have an upwork profiel to provide a testimony. Please help. Thank you.
Aug 21, 2023 10:37:51 PM by Md Jasim U
I think, clients no need to have upwork profile. They can leave a testimonial upon your request. After sending request, you can send another email to your client. I hope they will leave a testimonial.
Aug 22, 2023 12:12:15 AM by Annie Jane B
Hi Sheila Melle,
They don't have to have an Upwork profile to give their testimonial. Just have them check their email address for the testimonial request.
Sep 2, 2023 01:40:42 AM by Vipala G
Hi,
I sent a request for endorsement to my 2 non-upwork clients about 1 day ago. They have a working LinkedIn.
Both of them have not received an email yet. They checked their spam/junk but no luck.
I tried sending a testimonial to my email ID, I got it. But they haven't received it.
Can you please help me with this.
Thank you
Vipala
Sep 2, 2023 06:58:52 AM by Annie Jane B
Hi Vipala,
Please allow up to 48 hours for our team to send the request. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Sep 30, 2023 08:37:37 PM by Govind M
Hi Team,
This is highlight that I have requested testimonials from one my recent non-upwork clients to rate my previous work. However, none of the them have received testimonials so far.
Can you please look into this and sort this out.
Regards,
Govind M
Sep 30, 2023 08:59:49 PM by William T C
Govind,
I have seen another post state the same. Contact Support.
Sep 30, 2023 10:29:12 PM by Pradeep H
Hi Govind,
I am sorry to hear that your clients are not receiving Testimonial requests. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
- Pradeep
Oct 3, 2023 08:28:28 PM by Govind M
Hi Pradeep,
Thank you for picking this up. Unfortunately, noneone has reached so far. Kindly expidite the process.
Thank you.
Oct 5, 2023 01:36:10 AM by Govind M
Hi Pradeep and Team,
Kindly help me with update on this as it is pending since long time.
Br,
Govind Mishra
Oct 5, 2023 05:52:34 AM by Pradeep H
Hi Govind,
Apologies for the delay in reaching out to you. I have created a support ticket again for you and one of our team members will reach you as soon as possible.
- Pradeep
Oct 13, 2023 10:20:32 PM by Govind M
Hi Pradeep & team,
It is still not happening after mutiple attempt . It is cuasing me great monetary loss as well. I would request you to put the concern on priority.
Regards,
Govind
Oct 13, 2023 11:06:39 PM by Annie Jane B
Hi Govind,
I checked your active support ticket and it looks like our team has already advised you that the client still hasn't responded to your testimonial request.
If you happen to be still in contact with your clients, please check that you have their correct email address and ask them to check the spam or junk folders of their mailbox and look for the subject title ‘Govind M. has requested a reference’.
If they have checked on this and the emails are not there, please update your support ticket so our team can resend them the testimonial request.
Oct 16, 2023 10:08:53 PM by Govind M
Hi Annie,
I have confirmed with my clinets. However, none of them any email so far. Kinldy send them manually so that I can circle back to you in case of reocuurance of issue.
Regards,
Govind
Oct 21, 2023 01:22:37 AM by Govind M
Hi Team,
My concern is still unresloved. It has been weeks since I raised this. Can somebody attend this ugently.
Regards,
Govind M
Oct 21, 2023 01:59:34 AM by Annie Jane B
Hi Govind,
I'm sorry to hear about that. Please update your support ticket so our team can further assist.
Oct 17, 2023 11:33:48 PM Edited Oct 18, 2023 01:10:09 AM by Annie Jane B
I have forwarded testimonials to two of my clients. One of them utilizes a business email and has successfully received the request, while the other client, who uses Gmail, has not received the request. Upwork Support has informed me that the inability to send the testimonial request to the specified email address is due to the current status of the associated Upwork account. I would appreciate clarification on what this status entails. Furthermore, it has been two days since the testimonial request was sent to the client who received it. Can you please provide an estimated timeframe for when their approval can be expected?
**Edited for Community Guidelines**
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