Client did not receive Testimonial email

[#1]

I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well. 

Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork? 

Can anybody help regarding this please?

[#2]

Hi Jawad,

Thank you for reaching out to us. Since you already have a support ticket regarding this issue and are being assisted by one of our agents, please feel free to update the ticket directly so they can assist you further.

[#3]

Before being active on Upwork I worked with client outside upwork platform in the past. I understand the importance of the testimonials on upwork and hence I requested one from the client.  However my client hasn't received the testimonial request email, the client has also checked the spam/junk folders but the email hasn't landed there as well. 

[#4]

Hi Keyurkumar,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[#5]

Hi i have sent the testimonial request to one of my non-upwork client but he did not recieve it , he also checked this junk/spam folder 
please help

[#6]

Hi Sarim,

I'm sorry for the delay in getting back to you. We’ve escalated your community post to a support ticket. One of our agents reached out to you to assist.

[#7]

Hi, I am new to Upwork and have sent out several requests to past clients for testimonials. All of them are legitimate clients who I have worked with. Out of about 3 I sent out, only one seems to have worked and many of my former clients didn't even receive the email. How can I find out what is going on?

[#8]

Hi Rahul,

I see that you contacted our support team and raised a ticket about your Testimonials concerns. One of the team members has responded and provided instructions to assist you further. Kindly respond with the required information on the email associated with your case so that the team can address your concern.

You may also access the ticket on this page for updates.

[#9]

I have sent out four testimonial requests through Upwork to my clients, but none of them received the emails. I suggested to the clients to check their spam folders, but the emails weren't there either. Please help me figure out a solution. Thanks!

[#10]

Hello there. 

I understand this is frustrating, I am sure you asked the clients to check the spam folder as well. 

In my case, I had many testimonials but it never happened to me before. 

But if you have tried 4 times, I believe it's time to reach out to the support. 

[#11]

Thanks for the information 

[#12]

Hi Tamzid,

I apologize for the delay in our response to your post. I want to let you know that the team has confirmed that one of our team members has sent you an email, and you can view the ticket here. 

[#13]

Hello,
I am facng the same problem .. From my side it's saying 'waiting for the clients response', but my client said there is no email from Upwork for a  testimonial. I asked him if he could check the junk mails/spams, he assured me that he did. Can you please assist me in that matter..

Thanks!

[#14]

Hi Kaniz,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#15]

Hi I have the same issue, client also checked spam/junk folder. I couldnt find where to get support and chatbot couldnt help. Please help

[#16]

Hi Lukas,

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Hi,
I have initiated a testimonial request from several of my past clients; however, only one has reported receiving an email from Upwork. Despite advising them to review their Junk mail folders, I have had no success. Could you kindly confirm whether Upwork's invitations are manually sent by officials or automated ?

[#18]

Hi Krishna,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#19]

Hi

It appears that my previous client has provided a testimonial for my work, as it is currently pending. How long does it typically take for it to be reflected on my Upwork profile?

Many Thanks 

[#20]

Hi Krishna,

Thank you for your question. Testimonials are reviewed within 10 days from the date the client submits their testimonial.

[#21]

The testimonial email system has been tried twice and it has not reached my client. In case he has not received it for any reason, is there a way/method to resend it please? As of now, it is a Catch-22 situation as Upwork is not permitting me to send a Testimonial request to the same email ID.

Sandipani

[#22]

Hi Sandipani,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

Greetings.

I sent a testimonial request to a client who is not on Upwork, but he didn't receive it and asked me to resend the request. I don't know how to do this because when I try to enter the same email address, it says I already sent the request.

Thanks in advance.

[#24]

Hi Garri,

Thank you for reaching out to us here in the Community. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

Let us know if you need further assistance afterward; we'll look into that for you.

[#25]

Hello,

On May 31, I invited a client who is not on Upwork to leave a testimonial. Unfortunately, he was only able to provide feedback now, two weeks after my request. However, he cannot find the feedback request email from Upwork in his inbox and has asked me to resend the request.

The system indicates that I have already contacted this person, and the response window has expired.

Please tell me, does the request for a review sent to a client who is not on Upwork automatically get deleted after 2 weeks of waiting? Is it possible to extend its validity?

The client wrote me, that he is ready to leave a review now.

Best regards, Victoria

[#26]

Hello Victoria,

Quickly register your query to submit a support ticket with the Upwork team regarding this. Please allow some time for them to review and they will update you directly via ticket as soon as possible.

Have a good day, i hope this would serve as a Solution.

~Victoria