Client did not receive Testimonial email

[#1]

I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well. 

Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork? 

Can anybody help regarding this please?

[#2]

Hi Upwork Community,

I hope you're all doing well. I recently used the "Request Testimonial" feature on Upwork to ask a previous client for a testimonial. However, it seems they haven't received the request yet, and it's been 2 days.

Has anyone else faced a similar issue? Any advice on how to resolve this or ensure the client receives the request would be greatly appreciated!

Thank you in advance for your help!

Best Regards,

Hamza

[#3]

Hi Hamza,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#4]

Thanks Pradeep

[#5]

Hi Pradeep,

I hope you are fine. My testimonial was successfully sent and received by the client. In fact, my client provided his feedback, but Upwork is saying:

"Hi Hamza Ahmed,

We are writing to inform you that Ubaid’s testimonial was not approved.

To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. Thank you for your understanding. You can try requesting another testimonial from a different client."

What can I do in this situation?

Warm regards,
Hamza Ahmed

[#6]

Hi, Pradeep, I am also having similar issue with the testimonial request. I sent a request yesterday to one of my clients but he didn't receive any email. He checked his spam folder but didn't find any. Would you please check my request as well.

[#7]

Hello Md Hedayet,

I am stepping in for Pradeep. I am sorry to learn that you are having issues with your testimonial request. Could you please click on my name and send me a PM with the client's name and email address in question? We'll be sure to check this for you and escalate if necessary.

[#8]

Hi Upwork Community,

I hope you're all doing well. I recently used the "Request Testimonial" feature on Upwork to ask a previous client for a testimonial. However, it seems they haven't received the request yet, and it's been 2 days.

Has anyone else faced a similar issue? Any advice on how to resolve this or ensure the client receives the request would be greatly appreciated!

Thank you in advance for your help!

Best Regards,

Hamza

[#9]

Hi Hamza Ahmed,

Can you please ask your clients to try checking their spam or junk folder?

[#10]

Hi Team!

I requested my client a testimonial few days ago but he did not received any email, not in spam or trash etc also. 

[#11]

Hi Taha,

Thank you for reaching out. I've escalated your community post to a support ticket to check this further. One of our agents will be in touch with you to assist accordingly.

[#12]

Thanks Ronna!

[#13]

I sent out testimonial requests to a few of my non-upwork clients and one of them emailed me and said that he didn't receive it. I tried to resend it and there doesn't seem to be a way to do that. 

I saw in the forums that this has happened to many other people but nothing is posted by support about how to address it. Can someone give me some guidance? Thanks so much!

[#14]

Hello Emily,

Thank you for reaching out. I have shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page. 

[#15]

I Sent A Request For Endorsement To My One Non-Upwork Clients About 1 Days Ago. They Have Active Websites And LinkedIn Profiles.

However, Neither Has Received An Email From Upwork Yet. How Long Does It Typically Take For Upwork To Send The Endorsement Email?

Can Anyone Provide Assistance On This Matter?

[#16]

Hi Muhammad,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.