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Ahmed's avatar
Ahmed W Community Member

Client did not receive Testimonial email

I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well. 

Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork? 

Can anybody help regarding this please?

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Ahmed,

 

Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

 

~Andrea

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166 REPLIES 166
Hamza Ahmed's avatar
Hamza Ahmed S Community Member

Hi Upwork Community,

 

I hope you're all doing well. I recently used the "Request Testimonial" feature on Upwork to ask a previous client for a testimonial. However, it seems they haven't received the request yet, and it's been 2 days.

 

Has anyone else faced a similar issue? Any advice on how to resolve this or ensure the client receives the request would be greatly appreciated!

 

Thank you in advance for your help!

 

Best Regards,

Hamza

 
Pradeep's avatar
Pradeep H Retired Team Member

Hi Hamza,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Hamza Ahmed's avatar
Hamza Ahmed S Community Member

Thanks Pradeep

Hamza Ahmed's avatar
Hamza Ahmed S Community Member

Hi Pradeep,

 

I hope you are fine. My testimonial was successfully sent and received by the client. In fact, my client provided his feedback, but Upwork is saying:

 

"Hi Hamza Ahmed,

We are writing to inform you that Ubaid’s testimonial was not approved.

To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. Thank you for your understanding. You can try requesting another testimonial from a different client."

 

What can I do in this situation?

 

Warm regards,
Hamza Ahmed

Md Hedayet's avatar
Md Hedayet U Community Member

Hi, Pradeep, I am also having similar issue with the testimonial request. I sent a request yesterday to one of my clients but he didn't receive any email. He checked his spam folder but didn't find any. Would you please check my request as well.

Ivygail's avatar
Ivygail J Retired Team Member

Hello Md Hedayet,

 

I am stepping in for Pradeep. I am sorry to learn that you are having issues with your testimonial request. Could you please click on my name and send me a PM with the client's name and email address in question? We'll be sure to check this for you and escalate if necessary.

 

~Ivy
Hamza Ahmed's avatar
Hamza Ahmed S Community Member

Hi Upwork Community,

 

I hope you're all doing well. I recently used the "Request Testimonial" feature on Upwork to ask a previous client for a testimonial. However, it seems they haven't received the request yet, and it's been 2 days.

 

Has anyone else faced a similar issue? Any advice on how to resolve this or ensure the client receives the request would be greatly appreciated!

 

Thank you in advance for your help!

 

Best Regards,

Hamza

Joanne's avatar
Joanne P Retired Team Member

Hi Hamza Ahmed,

 

Can you please ask your clients to try checking their spam or junk folder?

~ Joanne
Upwork
Taha's avatar
Taha B Community Member

Hi Team!

 

I requested my client a testimonial few days ago but he did not received any email, not in spam or trash etc also. 

Ronna's avatar
Ronna P Retired Team Member

Hi Taha,

Thank you for reaching out. I've escalated your community post to a support ticket to check this further. One of our agents will be in touch with you to assist accordingly.

~Ronna
Taha's avatar
Taha B Community Member

Thanks Ronna!

Emily's avatar
Emily V Community Member

I sent out testimonial requests to a few of my non-upwork clients and one of them emailed me and said that he didn't receive it. I tried to resend it and there doesn't seem to be a way to do that. 

 

I saw in the forums that this has happened to many other people but nothing is posted by support about how to address it. Can someone give me some guidance? Thanks so much!

Ivygail's avatar
Ivygail J Retired Team Member

Hello Emily,

 

Thank you for reaching out. I have shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page

 

~Ivy
Muhammad's avatar
Muhammad F Community Member

I Sent A Request For Endorsement To My One Non-Upwork Clients About 1 Days Ago. They Have Active Websites And LinkedIn Profiles.

However, Neither Has Received An Email From Upwork Yet. How Long Does It Typically Take For Upwork To Send The Endorsement Email?

Can Anyone Provide Assistance On This Matter?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammad,

 

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

~ Luiggi
Shah Wali's avatar
Shah Wali K Community Member

I once attempted to send testimonial request to my client outside of UpWork but the request was not sent due to missing linkedin profile url. Now when I am sending testimonial request to my client with everything completed including LinkedIn URL, I got this issue.

"It looks like you've already sent this person a request"

Also note that the testimonial request sent to this person does not show on my proifle just like they are shown when we have pending testimonial requests. Then why is it giving me this issue.

 

Moreover, I have attached some snaps that shows the error showing up and also no pending testimonial request can be seen for that new client whose name starts with B.

 

Please support to fix the issue at the earliest.

Ivygail's avatar
Ivygail J Retired Team Member

Hello Shah,

 

Thank you for your message. Could you please click on my name and send me a private message with your client's email address that you used when you first sent the Testimonial request? I'll be sure to check this and escalate accordingly.

 

~Ivy