Client did not received email from Upwork to my request of Testimonials

[a0ad3019]

Hello, 

I have requested testimonials from my old client but upon checking today he says he did not receive any link or email from Upwork yet. Spam and Junk were already checked and it's not there.

Please help me out.

[AveryO]

Hi Manilyn, 

I'll go ahead and look into this, and I'll come back here once I have more information regarding your concern. 

Please also know that I had to remove your other post on the same concern as it may be considered spam and is not allowed as per our Community Guidelines. 

[a0ad3019]

Hello Avery,

I'll be waiting.. Thank you for the reply.

[a0ad3019]

Hi Avery,

Can I send again another testimonial to my previous client instead? 

Thanks,
Manilyn

[g_vasilevski]

Hi Manilyn,

Feel free to send another request to your client and ask them to check their junk and spam folders as well. Thank you.

[a0ad3019]

Hello Goran,

Thanks for the reply. Just a question, will it affects the quantity of the allowed testimonials I can use?

Please let me know also.

Manilyn

[g_vasilevski]

Hi Manilyn,

No it should not affect anything. If you experience any problems with your testimonial/s, feel free to follow up here so that we can assist you accordingly. Thank you.

[a0ad3019]

Hello Goran,

Can't resend the invitation for the testimonials. Here's the photo as a reference.

**Edited for Community Guidelines**

Thanks, Manilyn

[a0ad3019]

Hi, 

There is an error and can't proceed with resending. It says, "it looks like I have already sent a request to the same person.

Thanks,
Manilyn.

[AndreaG]

Hi Manilyn,

Thanks for following up. Please know that we're looking into this with our team and so it may take some time to get a reply from them. We appreciate your patience and will update you as soon as we know more.

[AndreaG]

Thank you for patiently waiting, Manilyn. One of our agents has reached out to you directly via support ticket in order to assist you further as they need more information.