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Client disabled manula time

feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
31 of 39

Vadim P wrote:

@JenniferM
I don't see how I got played. I told him that I wanted out of the project, and he found a replacement. That's normal. That he subotages the handover by trying to irritate me is stupid. He however put me in a dilemma: whether to stand up to him for the principle and the community, or to cave in to avoid a bad review.


You're not "standing up for the community", since almost everybody here thinks that you should just turn on the time tracker and get on with it. I don't think that you're really standing up for yourself, either - you're just letting your ego get in the way of common sense. There's nothing unprincipled about trying to provide good customer service, and if you choose to do otherwise, you'll only be sabotaging yourself. 

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
32 of 39

I don't agree with any of this pussyfooting around a client who is practising a form of constructive dismissal. 

If this were me, I would take the risk and ask the client to close the contract as I do not agree to his new terms. 

I would also take the hit on my JSS. One can rebuild a JSS. That has been proved time and again. I would not continue with a client who behaves like an employer.  

 

vpuller
Ace Contributor
Vadim P Member Since: Apr 21, 2020
33 of 39

@NicholaL
Thank you for saying this!

feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
34 of 39

Vadim P wrote:


Another thing: I will also review him. I wonder to what extent an established client is able to dissimulate a negative review.


Bad reviews don't hurt clients anywhere near as much as they hurt freelancers. I've seen projects where a client has absolutely horrendous reviews and they'll still get 50+ bids. A lot of freelancers are desperate for work - especially right now when there's so much competition with those who have been laid off - and many would chew off their own arm for a contract worth tens of thousands of dollars. 

 

So if you're planning to threaten him with a bad review (or even imply that you will do so), I would stop right there. His request doesn't sound unreasonable to me. You told him that your previous work wasn't suited to using the timetracker, so he agreed to the manual time, but it sounds like you have no reason to not use it now. As others have said, it would be in your best interests, as well as more professional, to de-escalate the situation and co-operate. Many of us who use the timetracker find it annoying and intrusive (myself included) but whenever you sign up for an hourly contract, you're agreeing to the possibility that the client won't pay if you don't use it properly.

 

vpuller
Ace Contributor
Vadim P Member Since: Apr 21, 2020
35 of 39

@ChristineA

I am certainly not going to threaten him. I simply want to be out of this situation. And the only solution seems to be to finish the work, even for free. And I feel that it would be morally right... but I am not sure that this guarantees a clean exit, since he might claim that there are problems with my documentation and this may drug on and on.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
36 of 39

I think the project can end in a relatively good place if the freelancer uses the time tracker while adding additional code comments. The freelancer gets paid for his time. The client gets the work done that he wants done. The project benefits from additional code level documentation.

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
37 of 39

Vadim P wrote:


I object such a unilateral change of terms, 


Vadim, do it. Stay professional, use the tracker (with the benefits that your work will be covered by the payment protection), comment the code in the best way you can, smile and wish all the best to the client and get done with them. Forget about pride, changes of terms, arguments, just do it.

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
vpuller
Ace Contributor
Vadim P Member Since: Apr 21, 2020
38 of 39

@ReneK
In practical terms, what worries me about the tracker is that the client might try to micromanage me in the real time.  I have no confidence that he is interested in the result more than in making his point.

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
39 of 39

Vadim P wrote:

@ReneK
In practical terms, what worries me about the tracker is that the client might try to micromanage me in the real time.  I have no confidence that he is interested in the result more than in making his point.


Maybe. Now that means that he has to be connected onto his client dashboard at the same time you are working and wait for the screen captures to show.

 

Remember that the tracker doesn't show them anything in real time. It keeps track of the levels of activity on your computer, and it takes random screen copies, one for each segment of 10 minutes.

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
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