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If you used the "Submit work and request payment" button on the contract you will get paid 14 days after you (last) clicked on it even if the client was run over by a truck.
Clients have 14 days to review the work and request changes (if any)
This is assuming a fixed rate contract with a funded milestone, of course.
I'm still learning the ropes myself, but will offer what little advice I can.
Most of my clients take days to get back to me for the smallest things. So 6 days isn't really that long.
Do you have an active and funded contract in place? If the contract has been funded and you delivered the files if the client dissapears you will still get paid after requesting payment.
Never ever start a contract until it has been funded. My first job I ever did was on Elance, I dove right in and the guy took off with the work and I never got paid- lesson learned.
If you're really worried, I woud contact customer support- explain your situation and they will contact the client on your behalf- sometimes when the client sees that it's upwork contacting them, they move a little faster.
There is no need to contact Support. If the contract is funded you get paid 14 days after you clicked on "Submit work and request payment" which presumably you have done.
If the contract isn't funded then contacting Support will not change that fact.
Maybe I'm missing something, but you seem to be saying that the last contact you had from the client was a message saying he was unable to open the files. Wouldn't that put the ball in your court?
Please don't contact customer support. Their intended role is not to answer basic questions about how the system works. You can read Help section documents or ask questions here.
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