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Re: Client doesn't answer

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Ace Contributor
Oleksandra K Member Since: Nov 5, 2018
1 of 15
Hello!

I need an advice.
I have fixed price contract and it lasts more than 2 months. I submitted the job and already got the money. The client answers very rarely.
Now the job is in progress and I didn't hear the client more than a week. What can I do in this case? How can I finished the job?

Thank you for a answer,
Oleksandra
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Community Guru
Preston H Member Since: Nov 24, 2014
2 of 15

Okeksandra:

Clients are not obligated to answer or respond to freelancers. That's okay!

 

You said that you already SUBMITTED THE JOB and you ALREADY GOT THE MONEY.

 

Why do you want the client to respond to you or answer?

 

If you already submitted the job, and you were already paid for it, then what more is there?

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Ace Contributor
Oleksandra K Member Since: Nov 5, 2018
3 of 15
I submitted the job and then client didn't answer for 2 weeks.
Than client asked to do some changes and promised to answer quicker. I did all changes and submitted the job second time.
And now I'm waiting for the client's answer already 8 days.

The job status is "job in progress". And I want to close it.

I worried to get a negative feedback from client since I don't want to re-do this job million time (to do any changes required from me to re-read more than 100 blogs from the beginning).
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Community Guru
Preston H Member Since: Nov 24, 2014
4 of 15

If you have done everything the client asked you to do, why are you worried about negative feedback?

Ace Contributor
Oleksandra K Member Since: Nov 5, 2018
5 of 15
Because the client can ask to do some changes one more time.

It's easy to redo if I will do it in one-two days when I still remember everything.
And I wrote it to the client. But to do any changes in two weeks - it's mean to do everything from the beginning. I did it already four times. Just imagine, I have 147 links to the travel blogs and to re-read it takes in average 7-10 minutes each link.

So I want to get an advice what I can do in this situation.

Thanks
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Active Member
Steven H Member Since: Mar 23, 2019
6 of 15
Spoiler
 

It's actually worse than you think when this happens.  If the client doesn't close the job, you get affected on your feedback which is equivalent to giving you less than 1 star. 

 

In my case.  My rating is nearly perfect, except for a job not closed for OVER 2 years...so my profile shows an 89% rating.  It REALLY affects you and their's NOTHING you can do about it.  

 

Upwork won't do anything to help with this and this client NEVER ANSWERS.

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Community Guru
Petra R Member Since: Aug 3, 2011
7 of 15

Steven H wrote:
Spoiler
 

It's actually worse than you think when this happens.  If the client doesn't close the job, you get affected on your feedback which is equivalent to giving you less than 1 star. 


Nonsense.

 

 

 

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Community Guru
Kathy T Member Since: Jul 17, 2015
8 of 15

It's actually worse than you think when this happens.  If the client doesn't close the job, you get affected on your feedback which is equivalent to giving you less than 1 star. 

 

----------------------

Steven H. -- That is not true. What are you talking about? I have several contracts closed with no feedback given. It only affects your JSS if you have quote a lot of contracts without feedback. A contract closed with NO payment affects your JSS. 

And it doesn't matter if the freelancers closes the contract or the client, if the client is going to give you negative feedback, they are going to do that no matter who closes the contract. It's always best that a client close the contract, because then they HAVE to leave feedback. They can't close a contract without leaving feedback. 

 

In this case it looks like scope creep is going on. How long is the OP supposed to wait for endless edits?   The OP should ask the client to close the contract by XX and if that doesn't happen she should close it herself. If the client wants endless edits, they can hire her on an hourly bases whenever those edits come up. 

 

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Ace Contributor
Oleksandra K Member Since: Nov 5, 2018
9 of 15
My JSS was 100 and in one time it started to be 88. I'm a new in Upwork and I have quite small amount of the projects. All clients gave me a good feedback and I didn't understand the reason of such JSS. So I thought it is because of the Job in progress for 2 months. Are you sure that such a long hob in progress can't react on JSS?

I ended the contact 1 month ago. But it is still in progress. So I can do nothing?
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Community Guru
Petra R Member Since: Aug 3, 2011
10 of 15

Oleksandra K wrote:

Are you sure that such a long hob in progress can't react on JSS?

It can't, provided some money was at some point paid and you don't have too many such contracts, which you do not.

 


Oleksandra K wrote:

I ended the contact 1 month ago. But it is still in progress. So I can do nothing?

Which is it? Either you ended the contract (in which case it is closed) or it is still in progress?

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