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Client doesn't want to pay the hours I worked

Ace Contributor
Michele L Member Since: Nov 12, 2018
1 of 43

Started to work with this new client few days ago. All went smooth until client started to talk about fixed price while I applied for a hourly rate job.

Just found out the same job was advertised twice and I sent my proposal for the hourly one while the client persisted to talk about a fixed price one so low I would never applied. When we sent each other pictures of the job offers I found out the truth. Now I feel sorry for the client but problem is now client is telling me its boss will never pay me the hourly rate but I have already worked many hours and I want to be paid for the work I did as it should be.

Is there anything I can do to make sure I will receive the the amount I see in my contract currently ? Or I just need to wait the end of the week to let that money start to be processed ? Is there anything the client can do to prevent to pay me ? What can I do in that case ?

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 43

re: "Client doesn't want to pay the hours I worked"

 

Sounds like a bad client. You should stop working for him.

 

re: "problem is now client is telling me its boss will never pay me the hourly rate but I have already worked many hours and I want to be paid for the work I did as it should be."

 

Your client is being a bad client, and a bad person.

 

Your client hired you using an hourly contract. The client needs to pay you for the hours that you worked. If the client has a boss, or another client above him, or a nagging mother, or a secret cabal he works for, or anything else, that HAS NOTHING TO DO WITH YOU.

 

re: "Is there anything I can do to make sure I will receive the the amount I see in my contract currently?"

Generally speaking, you don't need to do anything. If you simply log time, you get paid for it automatically. Upwork AUTOMATICALLY bills the client's credit card or PayPal account.

 

re: "Or I just need to wait the end of the week to let that money start to be processed?"

 

Yes. If you logged time properly, you get paid automatically.

 

re: "Is there anything the client can do to prevent to pay me?"

Typically clients don't do anyting. They are happy with a freelancer working for them, and they don't interfer with the payment process. BUT: A client CAN dispute time logged during the past week, if the client contacts Customer Support and makes the effort to say he doesn't want to pay for certain hours. Typically this is only effective for them if the freelancer made mistakes in logging time, such as by not entering meaningful memos, not having high-enough activity levels, or having screenshots that don't appear to be actual work on the client's project.

Ace Contributor
Michele L Member Since: Nov 12, 2018
3 of 43

Thank you very much. Yes, I tracked time throuth the Upwork app, So I should do nothing basically. Just read the client is going to fill a dispute and that I conned her and take advantage of the situation ie tracking time of a hourly rate contact. She is saying really not true things and now I want to report the client explaining my point.

What should I do ?

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 43

Michele L wrote:

Thank you very much. Yes, I tracked time throuth the Upwork app,


did you have  meaningful work memos and high activity levels?

Community Guru
Petra R Member Since: Aug 3, 2011
5 of 43

Michele L wrote:

now client is telling me its boss will never pay me the hourly rate but I have already worked many hours and I want to be paid for the work I did as it should be.


Did you track your time with the Upwork tracker, had meaningful work memos and high activity levels? (ALL THREE)

 

 

Ace Contributor
Michele L Member Since: Nov 12, 2018
6 of 43

Yes, the only thing client is complaining is the time I took. She did't mention I had to copy the text character for character not copy pasting from a document and it was quite a verbose flyer.  Wih who can I talk to explain my point since she is saying several untrue things ?

Community Guru
Kathy T Member Since: Jul 17, 2015
7 of 43

Michele L wrote:

Started to work with this new client few days ago. All went smooth until client started to talk about fixed price while I applied for a hourly rate job.

Just found out the same job was advertised twice and I sent my proposal for the hourly one while the client persisted to talk about a fixed price one so low I would never applied. When we sent each other pictures of the job offers I found out the truth. Now I feel sorry for the client but problem is now client is telling me its boss will never pay me the hourly rate but I have already worked many hours and I want to be paid for the work I did as it should be.

Is there anything I can do to make sure I will receive the the amount I see in my contract currently ?

 

As long as you - used the Tracker - wrote notes on the screen shots Tracker took - had normal reasonable keystroke activity - and only recorded hours where you were actually working on this job, then there's nothing you need to do. If the client doesn't pay you Upwork will pay you for the hours you worked.

Or I just need to wait the end of the week to let that money start to be processed ? Is there anything the client can do to prevent to pay me ?

 

If you did the above, then just wait until the end of the week for your payment to go through the processing/holding stages. 

The client can dispute manually entered hours and any hours recorded showing you were doing something else besides working on the clients job (surfing the internet, playing games, reading personal email, watching Youtube videos etc.) Also, Upwork will not pay you if you didn't enter notes on the screenshots, or had unusually high or low/no keystroke activity. 

What can I do in that case ?

 

Nothing.


 

Ace Contributor
Michele L Member Since: Nov 12, 2018
8 of 43

IMPORTANT UPDATE

 

Client is threatening me to sue me if I don't erase the time I worked.

This person is from UK I from Italy, so what the client could really do if this is not just a bluff ?

 

Community Guru
Petra R Member Since: Aug 3, 2011
9 of 43

Michele L wrote:

IMPORTANT UPDATE

 

Client is threatening me to sue me if I don't erase the time I worked.

This person is from UK I from Italy, so what the client could really do if this is not just a bluff ?

 


It's (obviously) a bluff. Sure, the client could try to sue, but has no basis on which to win a lawsuit from what I can see and trying to take someone to court in a different country is prohibitively expensive.

 

 

Community Guru
Kathy T Member Since: Jul 17, 2015
10 of 43

Michele L wrote:

IMPORTANT UPDATE

 

Client is threatening me to sue me if I don't erase the time I worked.

This person is from UK I from Italy, so what the client could really do if this is not just a bluff ?

 


-----------------

Don't fall victim to this meaningless threat. He's using that to try and frighten you into giving a refund. I don't know how much you've made on this job but I can say that sueing when the parties are located in different countries is extremely expensive, much much more then what you've probably been paid. The client will be dealing with international law and jurisdictions. As long as I have been on here, I have heard threats posted by clients threatening to sue freelancers and freelancers being threaten but I have never heard of anything like that ever happening never mind anyone getting type of restitution. . 

As long as you followed the procedures of Upwork's hourly payment protection, there's nothing to worry about. You will be paid, if the client for any reason doesn't pay you, Upwork will out of their own pocket. (just wait) and you won't be sued. Don't communicate with this person. When the payment goes into your account, just close the contrat. 

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