Client don't response and gonna cancel job without discussion.

[#1]

We've consulting several time about the project.
And I've checked his spec very carefully several time.
After that, I made hint of his project's possibility.
And client requested video consultant next day.
So I agreed about that and next days was Sunday, so I sent message to him.
But he did not response at that time at all.
Next day, he sent message that he was gonna delay contract till next week.
Few weeks passed, but he did not send any message.
Today, I've got refund request from him.
I did not add time for his job and then did not log time at all.
I've just checked my overview and I've got 50$ from him.
I thought he sent this for a previous consultant.
I'm thinking his behavior is very unfair. Maybe he is going to finish the job right now without discussing it.
So my job success score will be down.
He invited me to his project so I've tried to provide the possibility of his projects so he got an idea from the consultant clearly.
But why do I have to get harm because of this bad client?
I can't agree his unfair behavior.
I hope support check this job carefully and then make fair decisions.

[#2]

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Andrei K wrote:

I hope support check this job carefully and then make fair decisions.

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Upwork do not make a decision with regards to this contract at all. 

Where in your Reports > Overview do you see the $ 50? WHEN did the client pay the $ 50? How did they pay it? As a bonus? 

[#3]

I did not add time manually and then did not log time. 

I'm not sure about that. 

50$ is no problem but I worried about my JSS. 

[#4]

Check my chatting history and make a decision. 

If I made an issue in my job success, it's really faulted. 

[#5]

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Andrei K wrote:

Check my chatting history and make a decision. 

If I made an issue in my job success, it's really faulted. 

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Can you just answer my questions? Read them carefully, then answer them all, please, so I can advice you what to do next.

Where in your Reports > Overview do you see the $ 50?

WHEN did the client pay the $ 50?

How did they pay it? As a bonus? 

Is the contract still open?

And again: Upwork do not make a decision about a refund. 

OK, I found the contract. Unless the client leaves poor feedback, there should not be any impact on your JSS as long as you are paid SOMETHING. You could refund half or even $ 49 of of the $ 50. All that matters is that there is no bad feedback and $ 1 or more was paid.

[#6]

1. 15, Aug

2. Salary. 

3. open so far. 

[#7]

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Andrei K wrote:

1. 15, Aug

2. Salary. 

3. open so far. 

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OK. Talk to the client nicely, and ask them whether they'd be fine with you refunding (whatever you think is fair... $ 40? $ 25)

Basically the client set the contract up wrong, by including a salary element. They will also be charged another week's worth on Monday...  Explain to the client that you didn't log any time, and that the reason they were charged is because when they created the contract, they clicked on "Advanced options" and added a weekly salary.

Keep it friendly and calm.

[#8]

I hope so. 

but he doesn't respond at all. 

So I guess that is not a solution. 

[#9]

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Andrei K wrote:

I hope so. 

but he doesn't respond at all. 

So I guess that is not a solution. 

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Is the client "asking for a refund" or "disputing?"

[#10]

no answer at all. 

I sent a message to him many times. 

But did not get any response. 

[#11 · Accepted solution]

Is the client "asking for a refund" or "disputing?"