Client end's contract while being under investigation

[#1]

Dear Upwork support,

Please I need your help. I had an hourly contract until yesterday when Upwork sent a notification asking me to stop work that the clients's account is under investigation. The client subsequently went ahead to end the contract.

PS: I had finished the work and already sent it to the client before I got Upwork's notification.

I've been trying to reach out to Upwork but to no avail. Please help me! The contract had automatic billing hours and I used the desktop to track my Hours. I've also read about the hourly protection and from where I stand, I think I tick all the boxes. But please I just want an Upwork representative to review the times logged and tell me if I'm safe or not. I'm really worried. Thank you

Cheers,

Goodnews

[#2]

Hi Goodnews,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue.  I reached out to the team assigned to your ticket and they will reach out to assist you further. You can access your support tickets here.