Mar 19, 2019 08:07:20 AM Edited Mar 19, 2019 08:10:16 AM by Stanislav P
Problem
Client's feedback is only his personal opinion (answer from support). Agree.
Solved! Go to Solution.
Mar 19, 2019 09:49:03 AM by Petra R
You are top rated with a 100% JSS. If the feedback does end up bad, just use your perk (if you haven't in the last 3 months and 10 contracts) and get it removed.
And then move on.
Mar 19, 2019 08:22:15 AM Edited Mar 19, 2019 08:27:50 AM by Petra R
Stanislav wrote:Problem
Client's feedback is only his personal opinion (answer from support). Agree.
But in my case it’s clear that his opinion will be based only on requested 700$ refund and not on real work during 4 months with total 15140$ earned.
Why is the client asking for $ 700 back?
- Few important messages are available in Upwork chat for arbitrage
It's an hourly contract. There is no arbitration. Bonuses do not fall under the Upwork protection anyway.
Solution?The best way would be to close the contract by Upwork without any feedback.Work was done, payment was received, no way to speculate on it.
What would that achieve? The client could still leave feedback and should be allowed to leave feedback, as should you.
Mar 19, 2019 09:18:12 AM Edited Mar 19, 2019 09:30:26 AM by Stanislav P
Why is the client asking for $ 700 back?
It's an hourly contract. There is no arbitration. Bonuses do not fall under the Upwork protection anyway.
What would that achieve? The client could still leave feedback and should be allowed to leave feedback, as should you.
Mar 19, 2019 09:32:53 AM by Petra R
Stanislav P wrote:I meant to disable the feedback for that contract at all since it's known already the feedback won't be fair. You think it sounds too fantastic?
That is categorically not going to happen.
Stanislav P wrote:Declining 16 hours will return 500$ to the real customer while 700$ bonus refund will be returned directly into my client's pocket.
The client is not declining hours. The client is asking for money back for something you say you had done for free and never asked for payment for.
Mar 19, 2019 09:39:52 AM Edited Mar 19, 2019 09:41:01 AM by Stanislav P
That is categorically not going to happen.
Sadly.
The client is not declining hours. The client is asking for money back for something you say you had done for free and never asked for payment for.
And it's strange. Because the initial pseudo-problem was exactly in that hours, not in the work I've done for free. Long time ago there was another free week with bonus 1200$ after, he didn't request refund for it too.
Mar 19, 2019 09:49:03 AM by Petra R
You are top rated with a 100% JSS. If the feedback does end up bad, just use your perk (if you haven't in the last 3 months and 10 contracts) and get it removed.
And then move on.
Mar 19, 2019 09:56:25 AM by Stanislav P
Petra R wrote:You are top rated with a 100% JSS. If the feedback does end up bad, just use your perk (if you haven't in the last 3 months and 10 contracts) and get it removed.
And then move on.
Thanks.
I knew about that. Just hoped to find a more graceful solution.
Let's wait 1-2 days, if no better solutions is found I will accept your solution. Promise.
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