Client feedback still showing after full refund

[hamza-ali-zafar]

Hi
One of my client's account was suspended by Upwork and I was guided by Upwork not to work on that project. The client ended the contract and left a very negative feedback on my agency's profile (i don't know why or how). I was advised by the community to refund the amount and feedback won't show on profile. I have refunded all of the amount (it was just $15) but the feedback is still showing. Any help?

[petra_r]

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@Hamza Ali Z wrote:

I have refunded all of the amount (it was just $15) but the feedback is still showing. Any help?

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 When did you refund? It takes a few days.

[g_vasilevski]

Thank you for reporting this Hamza,

Our team will check this from our end and reach out to you via ticket to assist you further.