May 16, 2020 02:32:46 PM by Natasha T
Hi everyone, I recently started freelancing on Upwork. My first client is going perfectly for ongoing work. However, my second job as a Pinterest Strategist was a disaster. I was offered an interview with 20 minutes notice, and was hired immediately on the call, to begin Monday morning.
On Monday, we had 2.5 hours of video conferencing meetings, and I was advised I was going to be placed into a social media managerial role instead of solely Pinterest. As such, I provided valuable insight into their current strategies, along with creating multiple Pinterest strategies for clients, along with active posting on Pinterest and cleaning up of their client's accounts.
Within a few hours of starting my first day, I was being scolded for content not being posted on a social media scheduling tool that I was not hired for, and that doesn't even have the capability to post to Pinterest. I advised that I was happy to learn that tool, but would need time to learn it.
Mid-way through the 3rd day, my account access to all platforms was removed, the contract was ended, and I was paid a lump-sum amount that was far short of the contracted amount.
I worked 17 hours over two days. Due to them being a marketing agency that needs to bill their clients, I was told it was mandatory to use their time tracking system and I would then input the hours into Upwork on Thursdays. However, they ended the contract before I could enter the manual time.
I have extensive documentation of work I completed, from pages of Pinterest strategies to screenshots of posts I scheduled on various social media channels and Pinterest management.
I messaged the client about the difference and they claimed I failed to use the scheduling tool, which they said was the primary reason they hired me. They also said I was unresponsive, which is untrue given I was actively working 7+ hour days and the contract was ended on the 3rd day. Their response was exceedingly harsh, untrue, and they even claimed I owed them money for wasting their time.
Now, I see they had a different job posting that required scheduling using that tool, but that was not the job I applied for or the contract I was sent. Two employees have access to the same Upwork account, and I suspect the person that ended my contract was mistaken on which job I was hired for, and ended my contract for that reason.
I wrote out a detailed message with screenshots of the work I completed and documentation of tasks I was being held responsible for despite it being clearly listed as another employee's responsibility. However, before I was able to send it, I was blocked.
Do I have any recourse here? The amount they shorted me is $106, and I'm not sure where to go from here. Any suggestions are welcomed!
May 16, 2020 02:36:52 PM by Jennifer M
Money is gone.
When someone says "you manually input hours" is when you always use the tracker.
May 16, 2020 02:37:54 PM by Preston H
re: "Do I have any recourse here?"
No.
re: "The amount they shorted me is $106, and I'm not sure where to go from here"
Nowhere to go from here. This is over.
May 16, 2020 02:45:24 PM by Preston H
Natasha:
If it makes you feel any better:
Clients are not actually required to pay freelancers for manually logged time. If this client wanted to, she could simply contact Upeork, dispute all of your manually logged time from this week, and thus avoid having to pay for those hours.
If you were paid anything at all for the work you did for this goofball client, consider it a win. Do NOT agree to work for this client again. Also: Never contact her again.
May 16, 2020 04:08:01 PM by Will L
You'll find a steep learning curve on Upwork, Natasha.
Until you are well along on that curve, never agree not to use TimeTracker for a new client.
Even if a client "allows" you to add manual time to your weekly timelog for their project the client has no obligation of any kind under Upwork’s rules to ever actually pay you for that added time. Manual time is not protected in any way under Upwork's payment protection rules and Upwork will make no effort to enforce payment due to you for manually-booked work time.
https://support.upwork.com/hc/en-us/articles/211062568-Upwork-Payment-Protection
May 17, 2020 01:21:10 AM by Tonya P
When you work with a client through the Upwork system, your contractual rights and rights to be paid are largely controlled by Upwork's TOS. That can protect you, but doesn't in all circumstances. Just as it wouldn't make sense for you to take legal action over $100, it doesn't make sense for Upwork either. So, in most cases, small contracts fall through the cracks when it comes to protections. The hourly payment protection (when all of the criteria are met) is one exception.
There is nothing inherently wrong with reporting your time using your client's organizational system and Upwork's system. But, only by using Upwork's system can you ensure that you will get paid.
Also, as you may have already figured out, clients that are disorganized and in a hurry to get work done don't always make the best clients. Agencies can be great to work with because they often offer a steady supply of billable. However, their primary concern is their bottom line. This agency hired you to keep a paying client happy and made a quick decision to fire you once they decided you couldn't do that. Their relationship with the client is far more important to them than you.
Going forward, read the New to Upwork forums and pay particular attention to the protections available to freelancers when a dispute arises. And, look for discussions that highlight some of the warning signs of a bad client.
Finally, I know it is hard to back out of a job, particularly when you are concerned about negative feedback. But almost all of my worst experiences as a freelancer have been in situations when I should have backed out of the gig as soon as I recognized it was outside my scope or the client was going to be difficult. Don't be afraid to walk away from a bad situation.
May 17, 2020 01:31:22 PM by Natasha T
Thanks! The hardest part is that I was a great fit for the position and highly skilled for it, and red flags didn't arise until midway through the first day. It's been a tough learning experience for sure!
May 17, 2020 02:53:06 AM by Nichola L
Natasha T wrote:[Hi everyone ... Do I have any recourse here? The amount they shorted me is $106, and I'm not sure where to go from here. Any suggestions are welcomed!]
_________________________________
Hi Natasha,
As the others have said, you have lost out on the payment. However, the client has been extremely underhand and in effect has circumvented Upwork's payment conditions, even though he has paid you something. He has also given you a creepy (public) 5-star feedback, which underlines his unethical behaviour. If it were me I would report the client, with all the details I could muster.
May 17, 2020 03:03:53 AM by Petra R
Nichola L wrote:
. If it were me I would report the client, with all the details I could muster.
For what? Nothing the client did was a violation of the terms of service. Being a bleep is not a violation...
May 17, 2020 03:13:54 AM by Nichola L
Petra R wrote:
Nichola L wrote:
. If it were me I would report the client, with all the details I could muster.For what? Nothing the client did was a violation of the terms of service. Being a bleep is not a violation...
______________________
I agree, and if the OP had insisted on Upwork's tracked hourly system, this wouldn't have happened. But the client knew that he could play on the OP's newness, and could dodge paying the full whack by paying the OP something, and then immediately closing the contract. So while he hasn't violated the ToS - he is sailing close to the wind and his approach is pretty unethical, and I bet this is not the first time he has done it.
May 17, 2020 03:28:39 AM by Petra R
Nichola L wrote:
Petra R wrote:
Nichola L wrote:
. If it were me I would report the client, with all the details I could muster.For what? Nothing the client did was a violation of the terms of service. Being a bleep is not a violation...
______________________
I agree, and if the OP had insisted on Upwork's tracked hourly system, this wouldn't have happened. But the client knew that he could play on the OP's newness, and could dodge paying the full whack by paying the OP something, and then immediately closing the contract. So while he hasn't violated the ToS - he is sailing close to the wind and his approach is pretty unethical, and I bet this is not the first time he has done it.
They would have been perfectly within their rights to have paid nothing. They paid $ 200
It also sounds (from the feedback the OP left for the client) that a lot of the time may have been spent on stuff the client didn't want (and may not have asked for)
May 17, 2020 04:50:10 AM by Tonya P
Petra R wrote:
Nichola L wrote:
Petra R wrote:
Nichola L wrote:
. If it were me I would report the client, with all the details I could muster.For what? Nothing the client did was a violation of the terms of service. Being a bleep is not a violation...
______________________
I agree, and if the OP had insisted on Upwork's tracked hourly system, this wouldn't have happened. But the client knew that he could play on the OP's newness, and could dodge paying the full whack by paying the OP something, and then immediately closing the contract. So while he hasn't violated the ToS - he is sailing close to the wind and his approach is pretty unethical, and I bet this is not the first time he has done it.
They would have been perfectly within their rights to have paid nothing. They paid $ 200
It also sounds (from the feedback the OP left for the client) that a lot of the time may have been spent on stuff the client didn't want (and may not have asked for)
Yeah, I'm leaning toward OP was lucky to get any $. I don't think the client was trying to scam. I just think they had no patience working with a new freelancer. They failed to recognize that she couldn't do the work and she failed to walk away as soon as they mentioned using tools she wasn't familiar with.
May 17, 2020 01:36:09 PM Edited May 17, 2020 01:38:52 PM by Natasha T
The worst part is they left me a 2 star private rating. Since it was my first closed job, I'm worried about how that's going to affect me now. They were very clear that the main reason they hired me was for Pinterest Management (the job title was about needing a Pinterest Expert ASAP) and yet fired me for a completely unrelated task (scheduling on Buffer for Twitter and Facebook) they claimed I didn't do, that I have screenshot proof I completed.
At least I know for the future what to expect and how to handle a situation like this. Thanks, everyone!
May 17, 2020 04:26:26 PM by Preston H
re: "At least I know for the future what to expect..."
Fortunately most Upwork clients are ethical, professional, and generally great people.
I don't want you to think most are like this one. But it is good to be aware of the possibilities.
May 17, 2020 09:17:46 PM by Petra R
Natasha T wrote:The worst part is they left me a 2 star private rating. S
How do you know? Did they tell you that?
May 17, 2020 09:55:17 PM by Tonya P
Natasha T wrote:The worst part is they left me a 2 star private rating. Since it was my first closed job, I'm worried about how that's going to affect me now. They were very clear that the main reason they hired me was for Pinterest Management (the job title was about needing a Pinterest Expert ASAP) and yet fired me for a completely unrelated task (scheduling on Buffer for Twitter and Facebook) they claimed I didn't do, that I have screenshot proof I completed.
At least I know for the future what to expect and how to handle a situation like this. Thanks, everyone!
We call that scope creep. I agree that the client was flakey and didn't know what they wanted. You are correct OP, in the future, you'll be better able to recognize when you should run away from a bad gig. Next, you'll need to learn how to escape without getting a bad review--that's tricky.
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