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Client has ended the contract without paying for the milestone

creative-jk
Active Member
Muhammad Junaid K Member Since: Oct 21, 2019
1 of 12

Hi, I have a problem with a client. I was hired by a client to write buying guides for a product. The project was divided into milestones.
He set the first milestone for one buying guide for $30. I wrote the buying guide and submit the first draft to the client. The client was happy with the work. He only suggest two modifications which I did. Now when I submit the final version of the guide after modification,
he suddenly took a U-turn and saying that he is not happy with the guide and has ended the contract without paying me for the first milestone that I completed.

 

Now I want to ask if I should file a dispute and ask him to pay for the milestone and then end the contract if he wants? I have completed the milestone and submit the complete buying guide so I should be paid. The only thing that I fear is that if he agrees to the payment then he might give a negative review which could affect my profile. What should I do? Should I go to file a dispute? or accept his request to end the project without getting my payment for the milestone?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
2 of 12

This is what you can do:

 

https://support.upwork.com/hc/en-us/articles/211068528-Dispute-Non-Release-of-a-Milestone-Payment

 

Your analysis is correct.

You were hired by a client who is essentially a thief. He hired you to do a task, you did the task, and now he wants to NOT pay you for that. Obviously that makes no sense.

 

If HE ended the contract, then his ability to leave feedback is OVER. So you may as well try to get paid.

 

You can DECLINE his refund request, which will create a dispute. Then you can tell the mediator that you are not willing to give any refund.

 

But if the contract is still open, he can still leave feedback. If the contract is open  and he wants to not pay you anything, then you still have the option to agree, and not get paid, and maybe he will not leave negative feedback.

View solution in original post

creative-jk
Active Member
Muhammad Junaid K Member Since: Oct 21, 2019
3 of 12

Hi Preston, 

 

Thanks for the clarification. After your clarification, I can now decide that what I should do. As he has ended the contract and losses his ability to give feedback, I can now go to file a dispute.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 12

 


Muhammad Junaid K wrote

After your clarification, I can now decide that what I should do. As he has ended the contract and losses his ability to give feedback, I can now go to file a dispute.


Not quite! The client closed the contract, so has already left private feedback (which is what affects your JSS).

 

If you end up getting paid, the client will also be able to leave public feedback of it was within 14 days.

creative-jk
Active Member
Muhammad Junaid K Member Since: Oct 21, 2019
5 of 12

Now It's confusing. Preston and you have totally opposite views. He says that the client losses his ability to leave feedback and you are saying that he can still leave feedback after the dispute.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 12

Muhammad Junaid K wrote:

Now It's confusing. Preston and you have totally opposite views. 


Not really, he just wrote the same thing (with omissions) in a confusing way which made you think that it would work the complete opposite of how it really works.


What I wrote is both correct and clear. 

Private feedback has already been left, that is what affects your metrics and that ship has sailed. Whether additional public feedback can be left depends on whether money changes hands. If you are paid anything more than $1, the client can additionally leave public feedback, which will show on your profile, if it's within 14 days.

.

creative-jk
Active Member
Muhammad Junaid K Member Since: Oct 21, 2019
7 of 12

Hi,

I have an update regarding my dispute. I have received the following reply from the dispute team:

 

**Edited for Community Guidelines**
 
I want to know what is this "Courtesy Credit"? How can I use it? Can I withdraw it? And what does "Your account must be in good standing at the time of credit approval" means? What do they mean by "in good standing"?
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
8 of 12

Muhammad Junaid K wrote:
I want to know what is this "Courtesy Credit"? How can I use it? Can I withdraw it? 

That means the amount in dispute was too small to make it worth Upwork's time to mediate, so they gave the client the esxrow funds and paid you out of their own pocket.


Yes, you'll be able to withdeaw it and "in good standing" means you are not suspended or have any account issues.

View solution in original post

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
9 of 12

Muhammad Junaid:

 

Thank you for taking the time to let us know how this ended.

 

I am sorry that this client abused the system, but the good thing is that Upwork did right by you.

creative-jk
Active Member
Muhammad Junaid K Member Since: Oct 21, 2019
10 of 12

Thanks Preston..

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