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nick235
Member

Client has not responded within the allocated time in Mediation

I am disputing a refund request on a completed milestone with the funds in escrow. I have responded to everything when requested, etc but to no resolve. It's got to the mediation stage. In the group discussion I have given my side of the story with links to the work I completed within the 3 working days time limit. It has now passed the time limited and the client has not responded, does this mean the dispute falls in my favour and the funds will be released to me? It's a bit confusing the dispute process I am finding in genral. 

ACCEPTED SOLUTION
bstojadinovic
Community Manager
Community Manager

Thank you for reaching out to us, Nicholas. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to update your support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork

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4 REPLIES 4
bstojadinovic
Community Manager
Community Manager

Thank you for reaching out to us, Nicholas. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to update your support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork

Thanks, someone from the team has responded. 

Hi,

I am having the same issue. I have entered the mediation specialist stage. He asked me for work files and details; which i provided a week back.

The client isn’t responding at all to the group conversation between me, client and mediation specialist.

Is there any restriction for him to respond in time otherwise the funds would be released to me ?

When i got late for two days due to sickness, i was given a notice that funds would be released back to client in two days.

Isn’t it unfair because client hasn’t responded in a week.

Also, the mediation specialist isn’t replying me in person !

Looking forward to some help.
Thanks.

Hi Usama, 

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place.

 

We will also follow up with the team about your case.

 

Thank you!

~ Bojan
Upwork