Client has overpaid

cppublishing · ‎10-17-2019

I have a client who has overpaid. She opeend 3 separate jobs for one project and has gotten very confused. The jobs are all closed now. How do I go about giving her a refund?

tlsanders · ‎10-17-2019

Click on the contract you want to make a refund on in your listing of jobs and then click on the three dots in the upper right. You'll get a dropdown option to make a refund.

Be careful how you do this, though. You don't want to end up with any zero pay contracts.

prestonhunter · ‎10-17-2019

Go to your Contracts page. Click on the “three dots” icon that is next to a contract listing.

This reveals a drop down menu. Select the “Refund” option.

You can refund money associated with any of these contracts, even though they are closed.

AveryO · ‎10-17-2019

Hi Clark,

I was trying to identify the client that you are referring to on your post, but was unable to confirm the client's identity based on your closed contracts. I was hoping to ask the team to reach out to the client, so that we can assist him further with navigating the website.

Do you mind sharing a Contract ID I can use as reference?

~ Avery