Client hasn't received testimonial request after three days

[c3a9d4e0]

I sent a testimonial request to a client I worked with in the past outside Upwork and till now, after three days, the client hasn't received the request. Please help resolve this.

[g_vasilevski]

Hi Yusuf,

Just to confirm, did you advise your client to check their spam and junk folders as well? Thank you.

[c3a9d4e0]

Yes they have, still nothing

[g_vasilevski]

Hi Yusuf,

Our team will resend your request as soon as possible. If there's anything else I can assist you with, let me know. Thank you.

[c3a9d4e0]

Has it been resent now, Goran?

[BojanS]

Hi Yusuf,

Yes, our team confirmed that the request has been resent. Please advise your client to check their email in the next 24 hours.

Thank you!

[danika-dinsmore]

Hi! How does one get a new testimonial request? My client took too long to respond and now can't find the email. I said I'd try to get a new one sent. Thanks!

Danika

[PradeepH]

Hi Danika,

Thank you for your message. You can request a new testimonial by clicking 'Request a client testimonial' button on your Upwork profile.

Thank you

Pradeep