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Zahra's avatar
Zahra N Community Member

Client hired me hourly based and now not replying

hi, 
A client hired me last month on an hourly project and it's in progress but now he is not replying to my message. Should I end the project because I have nothing to do and I don't have the client's requirments.

3 REPLIES 3
Masud's avatar
Masud R Community Member

Hello Zahra,

Please send a message again to mentioned you are going to ending the project. Then wait 24 hours. If the client did not reply. Then you will go for ending the project.

Thanks.

Nikola's avatar
Nikola S Moderator

Hi Zahra,

 

If you are working with a client and they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client. 

 

On an hourly contract, it may be best to end your contract with an unresponsive client. Already-logged hours will be invoiced as usual, but no further payment should be expected on the ended contract. Even if your client fails to pay you for the hours invoiced, you will still be paid if you are eligible for Upwork Hourly Protection.

 

You can find more information in this help article

 

~ Nikola
Tonya's avatar
Tonya P Community Member


Zahra N wrote:

hi, 
A client hired me last month on an hourly project and it's in progress but now he is not replying to my message. Should I end the project because I have nothing to do and I don't have the client's requirments.


If you end the contract and the client is unhappy about it, they may leave negative feedback. The sooner you end the contract, the sooner their window for them to leave feedback will close. 

 

However, if they have completely vanished, there's a chance they won't bother to leave feedback--and you won't suffer any adverse effects. 

 

If you aren't worried about whether they will leave feedback or not, there's no harm in leaving the contract open. But, there's also no harm in closing it so you don't have to think about it any more. 

 

I'd probably close it. 

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