Client is not paying!

[adithya-bandara]

One of my client do not accept the payment even that I sent him the designs. What should I do ?

[g_vasilevski]

Hi Adithya,

Was this a fixed price or an hourly contract? Can you send me a PM with the contract title so that I can advise you further.

[adithya-bandara]

Is it a fixed price one! I did the project properly and he liked it also! and I've no idea about "PM" ?

[g_vasilevski]

Hi Adithya,

PM is a private message and you can send me one by clicking on my name.
If you still have not please submit your work on the milestone created on your contract by using the green button Submit work, if no actions are taken on the milestone the funds will be transferred to you after 14 days. If the client asks for a refund you will have the option to reject it and open a dispute with our meditation team.
To learn more how you`re protected visit Fixed-Price Protection for Freelancers and Upwork Payment Protection.

[petra_r · Accepted solution]

If you submitted the work via the "submit work and request payment" function on the contract and the client does not request changes, you get paid automatically 14 days later.

[felipeharo]

Petra, your schema misses something: "did you write memos on your hourly contract?" if not.. bad luck

[petra_r]

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@Felipe H wrote:

Petra, your schema misses something: "did you write memos on your hourly contract?" if not.. bad luck

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 That is only in the rare cases where a client disputes or fails to pay. I can't include every little detail of every obscure "what if" scenario or they get too confusing and too big... In the vast majority of cases it's not that complicated...

[adithya-bandara]

Thanks Petra! 🙂

[adithya-bandara]

Thanks Goran! 🙂

[megi-xhani]

Hello, 
I am having the same problem with a client. I did a fraud report but I don't know what happens after you report the client. Can someone help me?

[joanbonjoc]

Hi Megi,

We are sorry to hear about this issue. How did you file a fraud report? Did you flag the job as inappropriate?

[megi-xhani]

Hello Jo-An!
Yes I did flag the job as a fraud. 
But what  actions will be taken after I flagged it? 

[tinker_bell3]

Hi Megi,

When you flag a job as fraud, this sends a notification directly to Upwork, allowing us to investigate and take the appropriate measures. Please note, we cannot respond to all notifications, but do review each one carefully. You can check this help article for more information. 

[boshoffirene]

How did you determine 'fraud'?

[megi-xhani]

To do the work and not get paid! To trick, an impostor individual. 

[megi-xhani]

I understand. Thank you for the explanation.