Client is not responding

[5bafa961]

I have a client who is very new to Upwork and I did a job for him. After the first revision, he paid half (it was a milestone) Now after sending the 2nd draft to the client, the client is now not responding. He is not responding already for more than a week. Job (video) is basically done. What should I do to get paid completely for the project?

[martina_plaschka]

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DMITRIY V wrote:

I have a client who is very new to Upwork and I did a job for him. After the first revision, he paid half (it was a milestone) Now after sending the 2nd draft to the client, the client is now not responding. He is not responding already for more than a week. Job (video) is basically done. What should I do to get paid completely for the project?

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If he has funded the second milestone, just submit for payment. If he didn't, you shouldn't have sent any work covered in the second milestone. 

[5bafa961]

So this is how our contract looks right now, "remaining" money doesn't mean that he automatically funded them? 

**Edited for Community Guidelines**

[martina_plaschka]

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DMITRIY V wrote:

So this is how our contract looks right now, "remaining" money doesn't mean that he automatically funded them? 

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There is zero in escrow, so that means unfunded. The budget number is just a number and means nothing if the milestone is not funded. 

[5bafa961]

Can I report on him or ask Upwork to try to reach him?

[martina_plaschka · Accepted solution]

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DMITRIY V wrote:

Can I report on him or ask Upwork to try to reach him?

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No to both. There is nothing to report him for, and upwork will not try to reach him. It's a beginner's mistake to send work without a funded milestone, so chalk it up to lessons learned. Next time you know and are more aware on how to work safely in the framework upwork provides for that purpose. 

[5bafa961]

Thank you for quick response and information. Will take it as a lesson. 

[wlyonsatl]

Dmitriy V.,

When your fixed price project started, did Upwork remind you in any way not to start work on a milestone until it is funded?

This page makes it very clear how fixed price escrow is supposed to work...

https://support.upwork.com/hc/en-us/articles/211063748-Fixed-Price-Protection

...but we see a lot of posters on this board who work on and submit work for unfunded milestones, so a reminder at the start of each fixed price project might save a few newer freelancers from working for no pay.