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8d481ac1
Community Member

Client is not responding

Helllo, my clinet is not responding i have completed the work and sumbited by direct msg and I have submitted the task on milestone subimt work, idk where is client, he is not respodning from many days, i don't know what to do? my payment is still in review please when i will get that payment?

6 REPLIES 6
petra_r
Community Member


Umar A wrote:

Helllo, my clinet is not responding i have completed the work and sumbited by direct msg and I have submitted the task on milestone subimt work.


Clients have 14 days to review your work and are not required to reply.

If you have correctly submitted the work via the "submit work for payment" function on the contract, you get paid 14 days after provided the client doesn't approve it before then or asks for changes.

 


Umar A wrote:

 i don't know what to do? 


Do absolutely nothing and certainly do not harass the client.

The client is not doing anything wrong, leave them in peace.

8d481ac1
Community Member

like if client did't review in 14 days? then? i will get paid?

 

petra_r
Community Member


Umar A wrote:

like if client did't review in 14 days? then? i will get paid?


Yes. If the client does nothing, the funds in escrow (only) are automatically released.

8d481ac1
Community Member

Thanks... i am attaching a SS is this mean i can get the payment? Capture.JPG

petra_r
Community Member

You've already been paid $12, and there are another $12 in escrow, which I assume is the milestone you submitted.

If the client doesn't ask for changes, those $12 will be released after 14 days. Do NOT click on "resubmit" because that starts the 14 day countdown again!

8d481ac1
Community Member

Thanks!

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