Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Client is responsive but refuses to close contract

kathy1010
Community Guru
Virginia F Member Since: May 14, 2017
1 of 15

Good morning. I have two contracts with a client. I have messaged the client with requests to close several times. He always responds and asks, "Didn't you get paid?" I tell him, yes, I did, but the contracts remain open. He won't close.

 

I am afraid to close and risk a  bad review. I have no idea why he's playing games. If I returned to money, can he still review me?

 

Thanks.

 

 

yitwail
Community Guru
John K Member Since: Feb 17, 2015
2 of 15
Virginia, you’re Top Rated so you can remove one negative feedback. But since you have 2 contracts with the client, closing them yourself could still expose you to negative feedback, and the fact you’ve asked the client more than once to do so suggests that the client would not take it well if you preemptively closed the contracts. So the safest thing to do is to do nothing, in my opinion. Even if you return all money received, a client can still leave negative private feedback.
__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
kathy1010
Community Guru
Virginia F Member Since: May 14, 2017
3 of 15

Thanks, John.

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
4 of 15

People do that do they have some 'control'. I'd close it just over principle and leave them a bad feedback.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 15

Viacheslav K wrote:

People do that do they have some 'control'. I'd close it just over principle and leave them a bad feedback.


Why would you leave the client a bad feedback? What has the client done wrong?

 

Virginia, what is the problem? If you want the contract closed, just close it yourself. Rather than keep asking the client to do so? If the client can't be bothered to close it, what makes you think the client can be bothered to leave you any poor feedback?

 

I ask clients **ONCE** to close a contract. If they don't, I either eventually close it myself, or just leave it open.

Under no circumstances would I keep asking a client to close oit. What is the point?

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
6 of 15

Because closing contracts is be


Petra R wrote:

Viacheslav K wrote:

People do that do they have some 'control'. I'd close it just over principle and leave them a bad feedback.


Why would you leave the client a bad feedback? What has the client done wrong?


Because closing contracts is beneficial for both parties, more so for the freelancers, while having it idle do in a way impact the JSS negatively. So refusing to close it without any reason is just bad manners or they have doubts and want to have 'control'.  If there is no more work in plan, closing a contract should be the default action.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 15

Viacheslav K wrote:

Because closing contracts is be


Petra R wrote:

Viacheslav K wrote:

People do that do they have some 'control'. I'd close it just over principle and leave them a bad feedback.


Why would you leave the client a bad feedback? What has the client done wrong?


while having it idle do in a way impact the JSS negatively. 


No, it doesn't. She's been paid. So the contract has no negative impact on the JSS.

 

I really so wish people would stop repeating that nonsense.

 

And freelancers are JUST as capable of closing a contract. Do you want clients to leave bad feedback for freelancers too when they don't close a contract?

 

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
8 of 15


No, it doesn't. She's been paid. So the contract has no negative impact on the JSS.

 

I really so wish people would stop repeating that nonsense.

 

And freelancers are JUST as capable of closing a contract. Do you want clients to leave bad feedback for freelancers too when they don't close a contract?


Nonsense? https://support.upwork.com/hc/en-us/articles/115006097327
...., either because they were closed or because several months have passed since you received a payment....

... if a contract has become idle, it is generally best to ask your client to close it and, ideally, leave feedback for you. ... On the other hand, if a client is not responsive and the work has been completed on the contract, it is better for you to close the contract..
...the longer you work a contract, the greater the impact it will have on your JSS. That means positive feedback on a longer-term contract can raise your score more than a short-term engagement, and negative feedback on a longer-term contract could lower your score more.
--
As I said, if they refuse, I'll close it myself, taking away some points, for unresponsiveness. I only had 1 client that would be refuse to close it in a year, and of course it was because he wanted to make me work for smaller rate, or leave me a bad review.

I understand that you have 30 "in process" contracts, but I'd rather have only those that I work on now, so clients know my up-to-date availabilty.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 15

Viacheslav K wrote:


No, it doesn't. She's been paid. So the contract has no negative impact on the JSS.

 

I really so wish people would stop repeating that nonsense.

 

And freelancers are JUST as capable of closing a contract. Do you want clients to leave bad feedback for freelancers too when they don't close a contract?


Nonsense?


Yes. Nonsense.  Absolute nonsense. 

 

So you also think clients should leave "bad feedback" (as you suggested to Virginia) when a freelancer doesn't end the contract?  

 

You think it is right to leave bad feedback for a client who has been easy to work with, has paid, and has been responsive.

 

I sure hope any and all clients who would consider hiring you will see this....

 


Viacheslav K wrote:

I understand that you have 30 "in process" contracts


I don't. 

Don't lie, please.

And if I did, it still would not affect my JSS in any way, shape or form.

 

QED

kathy1010
Community Guru
Virginia F Member Since: May 14, 2017
10 of 15

Thanks, Petra.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS