Client left a 1 star review and requested a full refund

[b5336f3a]

The client stopped communicating just after I submitted my work and now, after a month of not being in contact (and a couple weeks after the funds were automatically processed) he is asking for a full refund, citing reasons that are very clearly untrue and left a scathing 1 star review. It seems clear to me that he just wants free work. Can I refuse to issue a refund?

[petra_r]

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Iraaj M wrote:

he is asking for a full refund, citing reasons that are very clearly untrue and left a scathing 1 star review. It seems clear to me that he just wants free work. Can I refuse to issue a refund?

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Is the client just asking for a refund or has the client actually started a dispute? The client can dispute up to 30 days after the invoice date of the last milestone.

[b5336f3a]

Just a refund, no dispute raised as yet. I responded politely to the message and asked for more specifics but haven't heard anything back.

[petra_r · Accepted solution]

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Iraaj M wrote:

Just a refund, no dispute raised as yet. I responded politely to the message and asked for more specifics but haven't heard anything back.

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In an ideal world it'll drag on like that until the 30 days have passed....