Sep 27, 2020 04:49:10 PM by Joseph R
Sep 27, 2020 05:35:34 PM Edited Sep 27, 2020 05:36:09 PM by John K
Joseph, I have no legal training so can't address the validity of the client's legal threat. But once you gave a full refund, that's academic, and so is the five star review because you can't have a public review on a job where you receive no payment. Going forward, it would be best to avoid ending projects prematurely for personal reasons, unless the client agrees to such an outcome, and deploying partially complete code would be preferable to not deploying anything, all things being equal. Lastly, this is a bit off topic, but your profile violates site ToS because it has a link to your website that contains a contact form.
Sep 27, 2020 07:56:19 PM by Joseph R
Sep 27, 2020 08:50:06 PM by John K
Joseph R wrote:
Hi John,
Thanks for your response. I am not sure I follow you about the review. Are you saying that my 5 star review will not even be publicly visible because I had to completely refund the client?
That is correct. I'm not an Upwork employee so cannot reference the precise document that states this, but for a contract that pays less than $1, there's no public review as stated here, so one could extrapolate that a total refund will also result in no public review:
Client feedback on all projects with at least $1 paid will appear on your public profile.
source: https://support.upwork.com/hc/en-us/articles/215917628-See-and-Share-Feedback-from-Clients
Sep 27, 2020 11:29:45 PM Edited Sep 27, 2020 11:32:48 PM by Martina P
Never accept a job that you can't deliver completely and on time.
When you fully refunded that resulted in a no-payment job, which is bad for your rating. And please remove immediately the contact information on your profile, upwork will think that you circumvented and received payment outside of upwork.
Sep 28, 2020 04:22:17 AM by Christine A
Next time, you should try Upwork's mediation services and if that fails, go to arbitration, which costs $291 and would have been a better option than refunding all of the work that you did.