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morrisonanele
Community Member

Client making amendment on feedback

I need an urgent answer to my question beloved Freelancer gurus

  • If an Upwork client and Previous clients  decides to Re-edit  the bad review the gave a freelancer as feedback on work done after the freelancer made an amendment to previous work done to ensure the job quality meets the clients satisfaction and after that the client decide to gives the freelance a good  5 star rating with a Good feedback.
  • can these help to boost and increase the JSS of the freelancers profile and will it reflects as soon as possible?
ACCEPTED SOLUTION


Morrison A wrote:

My JSS score is below 20%


Well, I told you when you thought it would be 90% or more...

 


Morrison A wrote:

That's my main reason for asking for suggestions

To know my next step


Your next step is to remove all the things from your profile that aren't true. (We both know what they are, don't we...?)

The main problem is that you are selling skills (writing in languages you falsely claim to master at a native level) you don't have and your JSS clearly reflects that. 

View solution in original post

32 REPLIES 32
roberty1y
Community Member

You can't change existing feedback. Only by closing contracts and generating new and better feedback can you increase the JSS.

A client who decides to amend the feedback given to you after making
amendment on the job done can't his feedback increase your JSS
Or is it advicable to generate New JSS by delievering Good quality work and
ensuring the clients gives you a remarkable feedback

Hi Morrison,

 

Thank you for your message. Please note that the change feedback option will allow changes only to public feedback. Private feedback remains on file, and cannot be edited. That said, your JSS will not be updated after updated feedback.

 

Thank you.

Pradeep

Upwork


Morrison A wrote:
A client who decides to amend the feedback given to you after making
amendment on the job done can't his feedback increase your JSS

No, and it is inappropriate and unprofessional to ask clients to change feedback.

 

As the JSS is determined by the part of the feedback that can't be changed, the JSS can't be manipulated by asking clients to change their feedback.

This is by design.

roberty1y
Community Member

Sorry, I made a mistake there. A client can change their feedback, if you allow them to do so. They then have 14 days to change it. Here's where it explains how to do that. 

 

Enable Clients to Change Feedback โ€“ Upwork Customer Service & Support | Upwork Help

If a client's change there feedback and gives you a positive feedback with
a 5 Star rating
Can there feedback and rating increase and boost your JSS profile as soon
as possible?


Morrison A wrote:
If a client's change there feedback and gives you a positive feedback with
a 5 Star rating
Can there feedback and rating increase and boost your JSS profile as soon

No, it won't change your JSS at all.

Currently now I have two open long term contract with huge earnings
If the client gives me an Excellent and positive feedback with a 5 Star
rating can it boosts and increase my JSS on my Upwork profile ?
That's the last question I have for you .
Thanks for your response I do really appreciate


Morrison A wrote:
If the client gives me positive feedback can it increase my JSS on my Upwork profile ?

Yes, but not until the next update. What is your JSS now?

My JSS score is below 20% and I have some open contract
Due to my communications and the high quality of job am rendering to them
The client will give me a positive feedback and good rating,I believe when
the do so
It will definitely increase my JSS

So please when is the next JSS update if I may ask ?


Morrison A wrote:
So please when is the next JSS update if I may ask ?

It's always every second Sunday. So the next update will be on the 9th of January

Thanks alot for making out time to respond to my questions I do appreciate
it alot
Am wishing you a Merry Christmas holiday celebration and a prosperous new
year ahead
Thank you

morrisonanele
Community Member

Sorry to ask ,but is a kind of urgent If your Upwork client and Previous clients decides to delete the bad review the gave as feedback on work done after making all neccessary amendment on the job for it to meet the client satisfication and the decide to compansate the freelancer by deleting the bad review given initially and giving the freelancer a Good 5 Star rating with a Good re-view can these help to boost and increase your JSS of the freelancer profile and will it reflects on the JSS of the freelancers profile?

If you want to keep your JSS in double figures, go easy on the Burmese proofreading.

*What do you mean by Go easy on Burmese Proofreading*
*The client was fully satisfied with the job he gave me a 5 Star rating and
also he left a Good feedback to my comments*
*The client has promised to hire me again because I did an excellent job
for him*

re: "If a client's change there feedback and gives you a positive feedback with
a 5 Star rating. Can there feedback and rating increase and boost your JSS profile as soon
as possible?"

 

If a client leaves feedback... and then the freelancer ENABLES the client to CHANGE feedback... then it is possible for the client to change only the PUBLIC feedback. The client can not change private feedback. It is unlikely that any change made by the client will change JSS.

 

Morrison:
It appears that all of your questions have been answered. This matter is over, as far as I can tell.

 

Do you have any remaining questions at this time?

These is a screenshot of the Burmese Proofreading client feedback
I hope these Feedback should increase and boost my JSS score

I have two jobs right now

If the client gives me a positive feedback and a 5 Star rating as a result of the quality of work I delivered to them

Can there positive feedback and 5 star rating boost my JSS on my profile

 


Morrison A wrote:
*What do you mean by Go easy on Burmese Proofreading*

You don't speak Burmese. That's one perfectly good reason for not taking on jobs to proofread Burmese text.

 

The whole problem with your low JSS is caused by you claiming to have skills you don't have and accepting work you can't complete to the level you promise.

Like I said earlier the Burmese Proofreading job was the job title
The job was far different from Burmese Proofreading
The job was all about writing a 500 words description for a company
The client invited me to submit an application telling me that the job was
an easy one
He further went to let me know that the job full details is to write a 500
words description for a company
I did my best and he gave me a good feedback and a 5 Star rating



So what is your JSS?

My JSS score is below 20% which is very poor and it will hinder me from landing any other job by next year

That's my main reason for asking for suggestions

To know my next step

 

 

Morrison:

I think you have a lot to offer your local non-online community.

 

It is likely that you are delaying finding your true calling by spending time here.

I have two long term contract now
If the client gives me a positive feedback with a 5 Star rating can it
boosts and increase my JSS on my Upwork profile ?
That's the last question I have for you .
Thanks for your response I do really appreciate


Morrison A wrote:

My JSS score is below 20%


Well, I told you when you thought it would be 90% or more...

 


Morrison A wrote:

That's my main reason for asking for suggestions

To know my next step


Your next step is to remove all the things from your profile that aren't true. (We both know what they are, don't we...?)

The main problem is that you are selling skills (writing in languages you falsely claim to master at a native level) you don't have and your JSS clearly reflects that. 

I have done that already
martina_plaschka
Community Member

Well, the whole thing is a great example to other freelancers who are unsure of how to use upwork correctly. 

1. Never misrepresent your skills. That will always end in unhappy clients and bad feedback. 

2. Just because a job requires a certain location, never change your location. That alone is an offense that can lead to immediate suspension.

3. Never accept a job where the job title is unrelated to your skills. Ironically, the Burmese proofreading job is the only one with good public feedback, but even that doesn't do you any good, because people will be scratching their heads and wondering why you even accepted a job that you are unskilled for. But you say, it was something entirely different anyway. Ok, then you should have asked the client (before accepting the job) to change the job title to what the task really was. Too late to do that now. 

4. Even if both your current jobs ended with really good private feedback, your JSS would improve at the next update, but not by enough to get to a good percentage. 

 

Your assessment that you will not find new clients with this rating is very reasonable. The only good news for you is that the JSS calculation windows are 6/12/24 months, meaning that the rating disappears from a profile 2 years after the last feedback. At that point you could try again, but of course your unfavorable work history would still be there. Don't even think about creating a new profile. This is the exact reason why this is not allowed - so that people can't hide their prior work history. That would get you suspended immediately. 

I really appreciate you for your proffessional advice

Thanks once again

 

morrisonanele
Community Member

I still have some open contract which am working on

And my communication with the clients is great and the are happy on the quality of works am delivering to them right away

If these clients end up giving me positive feedback and a good 5 star

I hope it will definitely increase my JSS

Thanks for your response

Thing is, you probably thought you delivered good work and the client was happy with the other contracts too? Nobody who takes upwork seriously would do anything else, right?

There is a chance you might be misjudging the current clients too. 

Thanks alot am going to do my best to ensure that my client are  100% satisfied with the quality of work I deliver to them

I believe when quality work is being delivered the client will give a positive feedback and a good 5 Star rating

 

 


Morrison A wrote:

I believe when quality work is being delivered the client will give a positive feedback and a good 5 Star rating


Of course. **when quality work is being delivered**

 

So why were your previous clients so incredibly unhappy that their unhappiness resulted in one of the lowest JSS scores anyone has ever seen on Upwork?

 

Are you saying that you deliberately delivered such bad work, but intend to do better in future?

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