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Client needs help - Support MIA (As usual)

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Community Guru
Preston H Member Since: Nov 24, 2014
11 of 11

Tracye,

This certainly isn't your fault, and I'm sorry you're taking the brunt of this...

 

Could Upwork be easier for clients to use? Yeah, sure. I hope it continues to get easier and more intuitive.

 

But posting a job on a job site and having people apply to your job is such a basic concept... In this case I'm more dismayed by your client than by any failing on Upwork's part.

 

Suzanne is right: Ideally Upwork Customer Support would assist this client. But I'm not sure I trust that the client really put any effort at all into contacting customer support. I think there is a certain amount of laziness associated with a client who doesn't figure out how to close a job posting.

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