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francis_savio
Community Member

Client not able to release fund from active milestone

Offer accepted, Work done and submitted successfully. 

 

But now the client iss facing an issue releasing the payment. He is getting this message. 

Error happened during processing milestone. Please contact customer support for assistance: support@upwork.com

 

Can anyone suggest what is supposed to be done with this error.

2 REPLIES 2
e73adc3b
Community Member

Hi Savio,

It sounds like there may be an issue with the client's payment method or Upwork's payment processing system. In this case, the best course of action would be to contact Upwork customer support for assistance.

You can either email support@upwork.com or use the live chat feature on the Upwork website to get in touch with a support representative. They should be able to investigate the issue and provide guidance on how to resolve it.

In the meantime, it's important to keep communicating with the client to let them know that you're aware of the issue and that you're working to resolve it. It's possible that the issue is temporary and can be resolved quickly, but in some cases, it may take some time to resolve payment issues.

I hope this helps, and I wish you the best of luck in resolving this issue with your client!

759e32fa
Moderator
Moderator

Hi Savio,

 

Thank you for reaching out. To add to what Sanaullah said, it is best that the client contacts the support team as they would have to resolve this from their end. No action is needed on your end.


~ AJ
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