Client not authorised his card on upwork

[michaeltechy]

I have 2 or 3 clients when I tried to use direct contract payment method sometimes it’s worked but sone times I got error message the card is not authorised for payment contact your bank or use different card this so embarrassing for me because clients card working everywhere not in direct contract

[petra_r]

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Gourav S wrote:
I have 2 or 3 clients when I tried to use direct contract payment method sometimes it’s worked but sone times I got error message the card is not authorised for payment contact your bank or use different card this so embarrassing for me because clients card working everywhere not in direct contract

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Ask your clients to use proper credit cards. Prepaid card or virtual cards etc are not accepted.

[michaeltechy]

No That's Not a Problem My client already using the same card on Upwork for the last 1 year my payment is already processed from Upwork but I am not getting in my bank 

And in your case, I think the client using a virtual debit card or something that's why it's not authorized 

ask you client use Debit card or credit card not virtual cards 

[michaeltechy]

I am
Getting the same problem here again yesterday my client trying 3 different card and PayPal payment method as well but payment is not prosessing from any card
There is one more client having same problem
They already paid through same payment method 2 3 months ago but this time it’s not going through
Client is upset about this thing because they are using 3 different cards and no one is going through
Please help me out and check what happened I need those clients ...

[JoanneP]

Hi Gourav, 

I checked your account and I can see that you already have an open support ticket. One of our agents will update your ticket providing further assistance. 

[michaeltechy]

Thanks please fix this thing This is imp client have no extra time I have to deliver the project on time