Client raised a dispute and he is not responsive or showed any proof for his claims

[ahmeddonia]

Hello,

I am a top-rated freelance so I am very keen to have excellent communication with clients and top work quality.

A new client raised a dispute and he is not responsive or showed any proof for his claims. He always replies after the deadline, and without showing any proof for his claims. I always reply before the deadline, and with screenshots and proof.

This is dispute details: Group Conversation: Dispute Case for Contract ID # 28709579

I kindly want Upwork to solve this ASAP.

Kind Regards,

Ahmed

[NikolaS]

Hi Ahmed,

I will look into this further and will get back to you once I have more information.

Thank you,

[ahmeddonia]

Hi Nikola,

Thank you for your reply. Hope to have updates soon.

Thank you,

Ahmed

[AveryO]

Hi Ahmed, 

Thank you for patiently waiting as we looked into this further. It seems like the team has continued assisting you through your mediation ticket. Please don't hesitate to update the ticket thread if you have further information to share or if you have questions about the process.