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Client received "idle activity" email demanding payment from Upwork

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Active Member
Tracey H Member Since: Apr 23, 2017
1 of 7

(I put in a support ticket, but I'm OCD, and this has bothered me since I got the text yesterday.)

 

My client texted me this: Hi! I received a message from Upwork regarding "idle activity" from you. Can you advise about when the book will be complete. They are insisting on taking payment but I don't have the final product from you.

 

We are still on Milestone 2, so we're not at the "final product" stage. It sounds like Upwork thinks I'm not doing anything, but I just sent her four or five files through Upwork a week ago. Now my client is upset, wanting me to finish a book when I'm still researching for it, and I look bad now. What's going on with Upwork? 

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Community Guru
Jennifer M Member Since: May 17, 2015
2 of 7

Tracey H wrote:

(I put in a support ticket, but I'm OCD, and this has bothered me since I got the text yesterday.)

 

My client texted me this: Hi! I received a message from Upwork regarding "idle activity" from you. Can you advise about when the book will be complete. They are insisting on taking payment but I don't have the final product from you.

 

We are still on Milestone 2, so we're not at the "final product" stage. It sounds like Upwork thinks I'm not doing anything, but I just sent her four or five files through Upwork a week ago. Now my client is upset, wanting me to finish a book when I'm still researching for it, and I look bad now. What's going on with Upwork? 


How long has it been since it was funded? I wonder if this is the email to notify clients that they still have funds in escrow.

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Tracey H Member Since: Apr 23, 2017
3 of 7

The contract started Feb. 12. The first milestone was short: consultation and outline. The writing will be (relatively) short. We're in the long middle milestone: the research. She funded this milestone in February, I believe. I send her text updates every Monday.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
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4 of 7

Hi Tracey,

 

Since it's been almost 90 days since the money was deposited in Escrow for that milestone, the contract is about to go dormant. This prevents money from being held in escrow for too long. Please see section 4 of the Fixed Price Escrow Instructions details on how dormant contract situations are resolved.

 

Thank you!


~ Bojan
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View solution in original post

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Community Guru
Will L Member Since: Jul 9, 2015
5 of 7

Bojan,

 

Can the client release to the freelancer a small amount of the total amount in escrow to re-start the 90-day clock?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 7

Hi Will, 

 

Yes, releasing a partial amount will reset the clock.

 

Thank you!


~ Bojan
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Tracey H Member Since: Apr 23, 2017
7 of 7

Thank you. How small is the small amount? 

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