hummingbird2
Member

Client refunds


My client & I based our contact on the presumption it was aus dollars. $25/hr. On our learning curve, we discovered this is not the case. I received approx what I would've expected for 13.5hrs work (minus fees), $355. They then asked for a refund of $90usd (since reduced to 67.50usd, which is what I counter offered but in AUS dollars). As a gesture of good faith, if I factor fees again of 20%, (comes to approx $70aus=270AUS in wages), would this be fair? Anymore than this means I've worked for barely anything and I've done a good job. I want to maintain good relations. I understand this must have cost them too but we have both been affected. If I agree to a compromise of 50usd, or preferably $70AUS as a gesture of good faith, how do I pay?
1. Does upwork take it out of my next pay even if that is with a different client. (my contract was paused ages ago due to tech issues on the organisation's end). Or,
2. do I pay them myself via bank transfer. And
3. can I set a date as I do not have the funds at the moment
4. Will this reflect badly on me if I don't pay the full refund they have requested. (I feel I have come to a decision that is accurate and fair). Can they give a negative review just because of misunderstandings by both parties of the Upwork process eg: not realising it was in USD vs Aus

thanks for any help and any advice on a fair compromise
ACCEPTED SOLUTION
petra_r
Member


@Judith E wrote:

1. Does upwork take it out of my next pay even if that is with a different client. (my contract was paused ages ago due to tech issues on the organisation's end). Or,
2. do I pay them myself via bank transfer. And
3. can I set a date as I do not have the funds at the moment
4. Will this reflect badly on me if I don't pay the full refund they have requested. (I feel I have come to a decision that is accurate and fair). Can they give a negative review just because of misunderstandings by both parties of the Upwork process eg: not realising it was in USD vs Aus

 1) Yes, but the client obviously won't get it back until you have it in your Upwork account.

2) Absolutely not. It is a) forbidden and b) you lose the 20% fee (when you refund, Upwork also  refunds the fee back)

3) Do you have work in the pipeline? You can agree whatever you and the client are happy with. Personally I think they have a bit of a cheek asking for a refund in the first place. We're not talking hundreds or thousands here...

4) The client can leave feedback, yes.

 

 

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3 REPLIES 3
petra_r
Member


@Judith E wrote:

1. Does upwork take it out of my next pay even if that is with a different client. (my contract was paused ages ago due to tech issues on the organisation's end). Or,
2. do I pay them myself via bank transfer. And
3. can I set a date as I do not have the funds at the moment
4. Will this reflect badly on me if I don't pay the full refund they have requested. (I feel I have come to a decision that is accurate and fair). Can they give a negative review just because of misunderstandings by both parties of the Upwork process eg: not realising it was in USD vs Aus

 1) Yes, but the client obviously won't get it back until you have it in your Upwork account.

2) Absolutely not. It is a) forbidden and b) you lose the 20% fee (when you refund, Upwork also  refunds the fee back)

3) Do you have work in the pipeline? You can agree whatever you and the client are happy with. Personally I think they have a bit of a cheek asking for a refund in the first place. We're not talking hundreds or thousands here...

4) The client can leave feedback, yes.

 

 

Thank you. I agree but now I need urgent help. Just went to refund but got confused and cancelled. Now I've gone back in to do it correctly and the invoice is gone. looks like I'm repaying them whole amount. Any suggestions

Stupid me


@Judith E wrote:

Thank you. I agree but now I need urgent help. Just went to refund but got confused and cancelled. Now I've gone back in to do it correctly and the invoice is gone. looks like I'm repaying them whole amount. Any suggestions

Stupid me


 Oh dear.

Take a look at your Transaction history. You may have refunded the lot by not adjusting the amount?