Dec 29, 2020 06:24:15 PM by Josiah B
As a little backstory, she was the first client I had here in Upwork as I have only started 3 weeks ago. We have agreed to do 2 worksheets, and will be charged at $25 per worksheet. But the offer she gave me was an hourly contract, but since I was new to upwork that time and have no idea of how things work, I have accepted the offer on an hourly contract basis. I started the desktop timer and I have finished the project within 5 hours, which had the amount of $150. I know it was negligence on my part because I did not familiarize with how hourly contracts work. But it was resolved by her resetting my timer to 0 hours, and she just promised me to pay me $75 for the work.
But now, she is refusing to pay me a single dollar. She said that she has already billed me $75 dollars twice, so her amount billed was actually $150 and now even demands me to do additional work for her. She said that the money is "coming into my way", but I know it was not the case because the payments are not reflected on my billing reports. In my understanding, hourly contract payments should be under the "in review" section, because I have done hourly contracts with other clients, but in her case, there is no single dollar of billing indication reflected on my report, and she keeps on telling me that I should be patient and that the money is "on the way" to me.
As an additional frustration, she replies once every 2-3 days. This means that I had to wait for 2-3 days to get her comments, and consult her on this matter. This work could have been finished within 4 days at most but has been stretched into 3 weeks now, and is still going because she is very unresponsive.
My question is, how do I get myself paid for the work that I have done? and/or what other actions can I pursue to resolve this problem?
Solved! Go to Solution.
Dec 29, 2020 11:01:29 PM by Petra R
Josiah B wrote:Client refuses to pay me 😞
The client isn't refusing to pay you. The client has atrady paid you a whopping three times what you agreed to. If you bothered checking your Reports > Overview you would see it.
Josiah B wrote:But it was resolved by her resetting my timer to 0 hours,
This is nonsense, as resetting the weekly limit does not remove time already logged.
Josiah B wrote:But now, she is refusing to pay me a single dollar.
Of course she is, given that you not only overcharged her by 300%, but she has already paid?????
Josiah B wrote:what other actions can I pursue to resolve this problem?
You can :
1. Apologize most profusely to your client.
2. Immediately refund the three times overpayment.
3. Learn how Upwork works before you take another contract.
Dec 29, 2020 11:07:09 PM by Josiah B
Dec 29, 2020 08:13:44 PM by Amanda L
Josiah B wrote:As a little backstory, she was the first client I had here in Upwork as I have only started 3 weeks ago. We have agreed to do 2 worksheets, and will be charged at $25 per worksheet. But the offer she gave me was an hourly contract, but since I was new to upwork that time and have no idea of how things work, I have accepted the offer on an hourly contract basis. I started the desktop timer and I have finished the project within 5 hours, which had the amount of $150. I know it was negligence on my part because I did not familiarize with how hourly contracts work. But it was resolved by her resetting my timer to 0 hours, and she just promised me to pay me $75 for the work.
But now, she is refusing to pay me a single dollar. She said that she has already billed me $75 dollars twice, so her amount billed was actually $150 and now even demands me to do additional work for her. She said that the money is "coming into my way", but I know it was not the case because the payments are not reflected on my billing reports. In my understanding, hourly contract payments should be under the "in review" section, because I have done hourly contracts with other clients, but in her case, there is no single dollar of billing indication reflected on my report, and she keeps on telling me that I should be patient and that the money is "on the way" to me.
As an additional frustration, she replies once every 2-3 days. This means that I had to wait for 2-3 days to get her comments, and consult her on this matter. This work could have been finished within 4 days at most but has been stretched into 3 weeks now, and is still going because she is very unresponsive.
My question is, how do I get myself paid for the work that I have done? and/or what other actions can I pursue to resolve this problem?
If it was hourly it takes a long time because the week closes at 1159UTC on Sunday, and then they have until like Friday to review, then it takes 5 days to make it to your account. So you may have received the first $75, but not the second.
Dec 29, 2020 11:01:29 PM by Petra R
Josiah B wrote:Client refuses to pay me 😞
The client isn't refusing to pay you. The client has atrady paid you a whopping three times what you agreed to. If you bothered checking your Reports > Overview you would see it.
Josiah B wrote:But it was resolved by her resetting my timer to 0 hours,
This is nonsense, as resetting the weekly limit does not remove time already logged.
Josiah B wrote:But now, she is refusing to pay me a single dollar.
Of course she is, given that you not only overcharged her by 300%, but she has already paid?????
Josiah B wrote:what other actions can I pursue to resolve this problem?
You can :
1. Apologize most profusely to your client.
2. Immediately refund the three times overpayment.
3. Learn how Upwork works before you take another contract.
Dec 29, 2020 11:05:57 PM by Josiah B