Jun 19, 2020 10:37:43 AM by Vanesh K
Jun 19, 2020 11:29:31 AM by Martina P
Vanesh K wrote:
Hi everyone,
Client approved half payment but there's no amount in escrow anymore. Can anyone from upwork support team look at it? Technically, remaining half amount should return to escrow.
This is nothing the support team should be bothered with. The client needs to fund the milestone, and you need to tell him: dear client, as soon as you have funded the milestone for the second half, I will start working on it/ send the files/ do whatever we agreed upon for the second payment.
Jun 19, 2020 11:39:59 AM by Petra R
Martina P wrote:
Vanesh K wrote:
Client approved half payment but there's no amount in escrow anymore. Can anyone from upwork support team look at it? Technically, remaining half amount should return to escrow.This is nothing the support team should be bothered with. The client needs to fund the milestone,
What makes you think it wasn't funded? If a job is funded with, say, $ 1000, and freelancer requests $ 500, client approves that, then the remaining $ 500 show up as being in Escrow. It takes a while though.
That then allows the client to set up a second milestone for $ 500, which is funded from the remaining Escrow funds.
Jun 19, 2020 11:52:28 AM by Vanesh K